Annuity Case Manager, Highland Capital Brokerage

Operations Opportunity in Financial Services

Annuity Case Manager, Highland Capital Brokerage

Location(s):

3535 Grandview Pkwy., Suite 500, Birmingham, AL35243

2300 Windy Ridge Parkway, Atlanta, GA 30339
877 Executive Center Drive West, St. Petersburg, FL 33702
7755 Third Street North, Oakdale, MN 55128
12325 Port Grace Boulevard, La Vista, NE 68128
18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255

Remote applicants may potentially be considered for this role.

Schedule: Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office. Non-remote employees must be willing to work this schedule. Osaic is open to remote applicants for this position.

Role Type: Full time

Salary: $50,000 - $60,000 per year + Sales Incentive Compensation

Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, experience, and education.

Our competitive salaries are just one component of Osaic's total compensation package. Additional benefits include: health, vision, dental insurance, 401k, vacation and sick time, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: https://careers.osaic.com/Creative/Benefits

Summary:

We are seeking an experienced and detail-oriented Annuity Case Manager to join our growing team. This role is ideal for a seasoned professional who can manage complex annuity cases from submission to issuance while mentoring junior team members and ensuring regulatory compliance. The ideal candidate thrives in a fast-paced environment, communicates effectively with advisors and carriers, and is deeply familiar with the annuity marketplace..

Responsibilities:

• Manage the full lifecycle of annuity applications, including reviewing documents, submitting to carriers, tracking progress, and resolving escalated issues to ensure timely and accurate case processing.
• Serve as the primary point of contact for advisors, carrier representatives, and internal stakeholders, delivering high-level service and guidance throughout the application process.
• Provide leadership and mentorship to junior case managers by assisting with training, quality review, and workflow prioritization.
• Maintain expert-level knowledge of annuity products, carrier-specific underwriting requirements, suitability regulations, and industry standards to ensure compliant case handling.
• Analyze operational workflows and case metrics to identify process inefficiencies, propose solutions, and implement improvements that enhance service delivery and turnaround times.

Education Requirements:

• Bachelor's degree preferred in financial services, or related field, H.S. Diploma or GED certificate + Significant Practical experience will be considered

Basic Requirements:

• Minimum 3- 5 years of experience in annuity case management or a similar role within an IMO, FMO, BGA, or insurance carrier environment.
• Strong understanding of annuity products including fixed, indexed, and MYGAs, as well as carrier-specific requirements and suitability standards.
• Knowledge of regulatory guidelines such as NAIC Best Interest rules and state-specific annuity suitability regulations.
• Exceptional communication skills (written and verbal) and a professional, service-oriented demeanor.
• Strong organizational skills and the ability to manage multiple cases and deadlines simultaneously in a fast-paced setting.
• Proficiency with case management systems, CRM platforms, and carrier submission portals.

Preferred Requirements:

• Prior experience mentoring or training junior staff.
• Familiarity with platforms such as FireLight, iPipeline, or Annuity Rate Watch.
• Industry certifications (e.g., LOMA, NAIFA, or designations like CSA or CLU) are a plus.
• Experience working directly with independent financial advisors or agents.