Field Service Engineer Intermediate

It's fun to work in a company where people truly BELIEVE in what they are doing!

Headquartered in Arvada, Colorado, Sundyne is a leading manufacturer of highly reliable and efficient centrifugal pumps and compressors for use in the oil and gas, petrochemical, chemical, power generation and water processing industries. The Sundyne product portfolio features innovative high-speed integrally geared, multistage and sealless technologies that meet API and ISO standards. With a global channel consisting of more than 300 sales and service locations, and a manufacturing network that employs over 1,000 people across 5 facilities, Sundyne provides high quality engineered fluid handling solutions to customers around the world. For additional information, visit www.sundyne.com.

As a part of our global field service team the field service engineer provides field and factory support to our customers and channel partners and communicates with internal departments, necessary for the continuous improvement of Sundyne pump and compressor products and processes. The field service engineer will become technically familiar with all Sundyne products and work closely with job site personnel providing technical expertise and supervision over the installation, pre-commissioning, commissioning and troubleshooting of new and existing equipment with a heavy emphasis on controls and instrumentation. This position requires PLC and rotating equipment knowledge or mechanical experience.

• Domestic and international travel up to or more than 50% is required of this position.

• Base Salary plus overtime up to a certain level

Job Duties & Responsibilities

• Travel to customer sites and manage activities related to the installation of Sundyne equipment, as well as repair of equipment already installed

• Supervise all engineering operations at any location

• Ensure customer satisfaction is achieved and maintained by delivering exceptional customer service to our customers and channel partners

• Communicate and collaborate effectively and professionally with all levels of the job site and internal Sundyne personnel

• Acquire technical knowledge of all Sundyne products to include assembly and disassembly procedures and the commissioning of equipment with emphasis on controls and instrumentation

• Expert level understanding of Rockwell Logix/Studio 5000 software

• Troubleshooting and failure analysis of malfunctioning equipment

• Create and manage cases in Microsoft CRM software to respond to service/customer service requests from customers and channel partners

• Perform warranty evaluations on customer sites and on returned hardware

• Perform job functions following all safety regulations and processes and take all required Sundyne job safety training courses

• Conduct training classes and participate in quarterly factory training courses

• Timely and accurate submittal of all required paperwork to include onsite time sheets and travel and expense reports

• Experience with PLCs or rotating equipment/mechanical experience required

Successful Candidate

• Previous experience with international travel and field service trips

• Excellent people skills with the ability to communicate and act professionally

• Self-directed with the ability to work independently and have a high level of self confidence

• PLC Controls and mechanical knowledge

• Ability to train and mentor junior FSEs

• Have a passion to learn new skills and enjoy problem solving

Desired Credentials

• 4-year college degree in Mechanical or Electrical/Electronic Engineering with 5 years field experience

• 2-year technical degree in related field with 7 years field experience

• Minimum 5 years' experience with non-degree

#LI-On-Site

#LI-KD1

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Compensation Details

Additional Compensation

Application Deadline: