Position Information
| Posting Number |
PG195149TM |
| Position Number |
48SM80 |
| Position Type |
Temporary |
| Essential Job Duties |
Primary Purpose of the Position:
- Provide critical end-user support
- Manage incoming help requests for Statewide IT, resolving issues when possible and escalating to the development team or regional staff as appropriate.
- Track outstanding support requests to ensure timely and effective resolution.
- Develop user support materials, including help documents, FAQs, training videos, and other relevant documentation for both end users and staff.
- Serve as the primary contact for duplicate person reconciliation in records.
- Assist with usability testing and identification of feature needs for the programming team.
- Support statewide video webinars, including pre-event audiovisual checks and participant management during the webinar.
|
| Is Time Limited |
No |
| If Yes, Appointment Length |
3 months |
Department Information
| Job City & State |
Chapel Hill, NC |
| Department |
|
System Information
| Classification Title |
Temporary-Technical/Paraprofessional |
| Working Title |
UTS - Temporary IT Support Technician at UNC Chapel Hill |
Requirements and Preferences
| Work Schedule |
Monday-Friday, 8am- 5pm, Remote |
| Other Work/Responsibilities |
|
| Minimum Experience/Education |
Experience: At least 1 year of relevant professional experience.
Education: Minimum of 2 years of education beyond high school (e.g., associate degree or equivalent coursework).
|
| Department Required Skills |
- Proficient in assisting with usability testing and identifying necessary system features to enhance user experience.
- Skilled in managing incoming help requests, providing timely resolutions or appropriate escalations.
- Experienced in tracking outstanding requests to ensure prompt and efficient resolution.
|
| Preferred Years Experience, Skills, Training, Education |
- Facilitating large video meetings and/or webinars
|
| Required License or Certification |
N/A |
| Valid NC Driver's License required? |
Yes |
| Commercial Driver's License Required? |
No |
Recruitment Details
| Anticipated Hiring Range |
$28.00/hourly |
Applicant Information
| Quick Link |
https://jobs.ncsu.edu/postings/218203 |
| EEO |
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. |
|
North Carolina State University
$28.00/hourly
May 12, 2025