Whitewater 360 Sports Club Supervisor

Benefits

• Medical, Dental, Vision Insurance
• Paid vacation, paid Holidays
• 401k plan with employer match
• Long and short-term Disability
• Major Illness Insurance
• Accident Insurance
• Limited access to some resort amenities (Golf, etc)
• Retail and dining discounts
• Discounts at all Crescent Hotels & Resorts properties

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work?

No matter your career destination, we can help you get there!

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

Job Benefits

• Associate housing and shuttle service
• Weekly meal subsidies
• Golf and Amenity Privileges*
• Associate discounts

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  • Retail and Dining at Horseshoe Bay Resort
  • Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.
  
  
  
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
• Critical Illness and Accident plans
• Associate Relief Fund

*Privileges based on occupancy and business levels

Definition:

The 360 Sports Club Supervisor's main function is to promote and ensure guest satisfaction, achieved through his or her ability to develop and maintain a strong team environment, placing emphasis on associate satisfaction and delivery of prompt, courteous, correct service. The supervisor is accountable for sales and profit in his or her area.

NOTE: This position should be considered supervisory in nature - administrative tasks should be limited to scheduling with knowledge of the budget progress report. The supervisor should be on the floor at all times.

General Duties:

• Actively support the Quality Improvement Process.
• Assist in identifying and implementing a successful marketing plan for assigned outlets.
• Assume responsibility of daily operation of all assigned outlets.
• Assist in working toward positive financial results.
• Assist in ensuring that scheduling functions are performed accurately and in a timely basis.
• Assist in maintaining a highly motivated and well-trained staff.
• Open and close shift in accordance with manager's checklist.
• Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
• Train, maintain and enforce all Horseshoe Bay standards using use records, menus and appropriate reference materials.
• Properly execute revenue and check control procedures on shift.
• Handle daily associate relations (e.g., scheduling, time adjustments).
• Maintain a safe and sanitary work environment for all associates and guests.
• Gather and implement all proper tools for running shift, (e.g., schedules, floor plans, reservations, checks).
• Find solutions for problems such as call outs, last minute bookings or any other daily problems that may arise.
• During shift, ensure that guests are satisfied by assisting with serving, seating, and communication with kitchen and by striving to speak to all guests.
• Be on the floor during entire meal period and ensure adequate coverage.
• Conduct taste panels and menu classes on a daily basis for restaurant.
• Ensure that only a quality product is being served.
• Monitor hours and staffing on a daily basis, for restaurant, with accurate scheduling in line forecast and budget guidelines.
• Ensure all side work is done on daily basis.
• Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
• Assist any associate in his/her job performance, when required, to ensure guest satisfaction.
• Understand and teach empowerment principles to ensure guest satisfaction.
• Exercise station rotation to ensure stations are distributed fairly.

Employment Standards:

• Minimum of two years food service or related hospitality management experience.
• Written/verbal communication skills.
• Demonstrated leadership qualities.
• Able to work with teams.
• Basic technical knowledge of restaurant operations.
• Demonstrated hospitality skills.
• Demonstrated strong work ethic.
• Maintain proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel.
• Must have neat and clean overall appearance.
• NOTICE: The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be aware that, at all times, it may be necessary to move employees from their accustomed shift, as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Physical and Mental Requirements:

• The employee must regularly lift and/or move up to 10 pounds
• The employee must frequently lift and/or move up to 50 pounds.
• Must be able to walk as a daily routine, and be on feet up to 8 hours per day.
• Must be able to ascend/descend stairs as a daily routine.
• Must be able to communicate and disseminate information accurately, either written or verbally, with the general public or associates.
• Must be able to comprehend reading materials.
• Ability to work flexible hours.