Care & Retention Analyst

Altice USA
United States, New York, Long Island City
May 12, 2025
Optimum Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We areOptimum! Job Summary As a Data Analyst, you will support B2B customer retention by identifying opportunities and delivering actionable insights to stakeholders. Your role involves generating reports and analyses to reduce ARPU erosion and churn, improving save rates and retention KPIs. You will craft and present data-driven findings, growth opportunities, and strategic recommendations to business stakeholders. The ideal candidate is analytical, detail-oriented, technically proficient, and inquisitive, with at least 2 years of advanced data analytics experience, preferably in a subscription-based business. Responsibilities Analyze complex data sets to identify trends, patterns, insights, and opportunities to increase revenue, improve sales operations, and decrease customer attrition. Conduct pricing, product, churn propensity, customer segmentation, and revenue forecast analyses. Fulfill ad hoc requests from stakeholders for data, reports, and one-off analyses. Design and build data visualizations using Excel and PowerPoint to present analyses clearly and compellingly. Develop, maintain, and monitor dashboards and reports to track key churn and retention KPIs. Qualifications Minimum 2 years of data and analytics experience. Demonstrated ability to tell a compelling story using data. Strong problem-solving and decision-making skills, even with incomplete information. Ability to work effectively both independently and as part of a team. Persuasive communication and interpersonal skills, able to work in a fast-paced, deadline-driven environment with minimal supervision. Technical Skills Minimum 2 years of advanced SQL experience. Experience with GCP, BigQuery, Tableau (or other BI tools), Salesforce Lightning, and advanced Excel (e.g., Coefficient, charts, graphs, pivot tables, VLookups). Experience with Python and R is a plus. At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQfor further details. This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $77,112.00-$110,160.00/year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.