New

AML Credit Analyst

TEKsystems
$28.00 - $35.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New Jersey, Mount Laurel
May 10, 2025
Description Depth & Scope * Performs variety of customer service activities for RCS private label credit card merchants and dealers typically of larger size and complexity * May lead activities of unit, assigning, prioritizing and monitoring work * Provides direction and answers questions as needed * Provides technical guidance and assists with most complex aspects of work as necessary * Resolves escalated issues and problems by conferring with staff, other internal departments, outside contacts and others as necessary * Provides training and mentoring for new and less experienced staff * Participates in the development of unit operating policies and procedures by communicating new or unique situations and solutions developed * Provides ongoing day-to-day process-oriented services for merchants and dealers, such as answering account reconciliation, settlement, exceptions, unacceptable sales/returns, minus investigation and other accounting-related questions and explaining processes and procedures; Answers questions immediately within authority, defers for additional research or forwards to supervision as needed * Accesses merchant accounts on system, understands customer issues, reviews and evaluates account information and responds according to established policies and procedures * Research more complex issues prior to resolution with merchants Checks contract and specific account terms, communicates with account management, customer service, account system vendor and other internal and external personnel to obtain information, research applicable policies, consults with supervision if needed to evaluate situations; decides on correct responses and communicates answers to customers * Distributes program related materials to merchants including marketing and promotional supplies, application forms, Truth In Lending disclosures and other related materials * Confirms merchant supply requirements and ensures accurate accounting for materials sent * Coordinates with account management, sales, customer service and other internal areas to determine additional related merchant needs * Maintains updated merchant account information on system as well as required customer files and documentation, including customer correspondence, receipts and other information * Enters and/or records relevant information from merchant calls, correspondence and any other actions affecting customer accounts * Prepares regular summaries and reports of account activity * Alerts supervision and account system vendor as appropriate of any system problems or issues Develops and maintains productive business relationships with appropriate merchant and bank contacts as well as other internal departments, including finance, account management, sales, customer service and others, to facilitate information exchange and efficient customer service * Maintains and applies knowledge of credit card customer service industry practices, credit card products and services, division policies and procedures and applicable consumer credit and other regulatory guidelines Additional Skills & Qualifications Experience: * High School Diploma or GED * 2-3 Years of related AML experience - Strong knowledge of private label credit card industry merchant customer service practices and procedures, including consumer credit and other related regulatory guidelines * Strong knowledge of clerical accounting procedures, including journal entries and reconciliations * Excellent customer service skills, including ability to deal professionally with merchant issues, problems and questions * Attention to detail, accuracy and good organizational skills * Ability to coordinate a varied workload, meeting deadlines as required * Track record of solving accounting issues and problems * Knowledge of and ability to explain credit card products as well as division policies and procedures * Excellent communication skills, both verbal and written * PC skills, including knowledge of accounting systems Pay and Benefits The pay range for this position is $28.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on May 23, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.