Associate Client Resolution Coordinator (Temporary)

The Pasha Group
United States, Nevada, Reno
590 Double Eagle Court (Show on map)
Jul 22, 2025
Description Position at The Pasha Group Information for California residents about our collection and use of job applicant personal information can be found here: Privacy Practices Now Hiring: Associate Client Resolution Coordinator - Deliver Exceptional Service and Solutions at The Pasha Group At The Pasha Group, we don't just manage logistics, we move industries, communities, and progress forward. For over 75 years, we've been a trusted leader in global transportation and supply chain services, thriving on smart strategy, strong partnerships, and a commitment to operational excellence. We're looking for a dedicated and detail-driven Associate Client Resolution Coordinator to join our team. In this temporary role, you'll play a vital part in ensuring our service members, vendors, and Transportation Service Providers (TSP) receive timely, accurate, and professional resolution to their inquiries and claims. If you have strong customer service skills, thrive in a fast-paced environment, and are ready to make an impact, this is your opportunity to shine. Your Role: Resolve, Support, Excel Delivering service that exceeds expectations. Resolution Management: Accurately process client resolution issues in accordance with established program criteria, ensuring all cases are handled thoroughly and on time. Data & Documentation: Maintain precision in entering voucher payable information, shipment details, and claims updates into proprietary systems. Customer Service Excellence: Receive and respond to calls and correspondence, provide clear solutions, and escalate concerns when necessary while maintaining timely client contact. Operational Support: Prepare invoices using multiple schedules and systems; update daily logs, schedules, and tasks to keep operations running smoothly. Collaboration: Work closely with team members to maintain departmental KPIs, accuracy ratings, and service quality standards. What You Bring to the Team A blend of customer service expertise, operational accuracy, and professional communication skills. Education & Experience High school diploma or equivalent required. 1+ year of customer service experience required; claims experience preferred. Skills & Abilities Strong data entry skills (35 WPM) and attention to detail. Excellent communication-verbal, written, and interpersonal. Ability to perform basic math, including percentages and multiplication. Proficiency in Microsoft Office (Word, Excel, Outlook); SharePoint a plus. Strong organizational skills and commitment to confidentiality. Ability to work both independently and as part of a collaborative team. Why Join The Pasha Group? Here, our people are our strength. We live by our values of Excellence, Honesty & Integrity, Innovation, and Teamwork, creating a supportive and high-performance environment. In this role, you'll be part of a team that values your contributions, encourages growth, and makes a direct impact on our clients and operations. Screening Requirements Background Checks Must be fully vaccinated against COVID-19, except as prohibited by law. The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The salary range listed is based on the geographic zone associated with this role:Reno, NV. If you are applying to work from a different location, the salary range may vary to align with the cost of labor and market conditions in that area. For applicants from other zones, we encourage you to reach out to us to confirm the relevant salary range for your specific location. Starting pay will be determined by job-related factors including experience, education, and business needs and may be modified at any time. Zone 3: Starting rate $19.00; up to $21.00 for highly qualified candidates The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories