Retail Dropship Operations Specialist

Why join us?

At Design Within Reach, home comes first. We believe in creating and sourcing pieces that move with you and are meant to be enjoyed over a lifetime - from home to home, generation to generation. For us, that means exceptionally crafted, built-to-last, and beautifully designed furnishings.

Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of Design Within Reach means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Design Within Reach to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

The Retail Dropship Operations Specialist owns the operational relationship between MillerKnoll Retail Operations and suppliers. A successful Retail Dropship Operations Specialist will perform daily activities in contribution to operational objectives such as supplier reliability and customer satisfaction. The Retail Dropship Operations Specialist works closely with: Planning, Warehouse Operations, Logistics, Accounts Payable, Merchandising, Product Development, and Customer Service.

ESSENTIAL FUNCTIONS

• Build, maintain, and own close working relationships with domestic dropship suppliers, monitoring performance against expectations.

• Primary point of contact and liaison between MillerKnoll retail teams and suppliers for all operational objectives.

• Manage the purchase order lifecycle across retail, contract, and extended lead time (ELT) product. This includes purchase order creation, acknowledgement, revision, shipment, closure.

• Promptly resolve any internal issues impacting production and partner with suppliers to best meet business needs.

• Identify shipment delay trends and actively mitigate potential business risks.

• Hold suppliers accountable through creating and implementing solutions for service improvement and/or issuing chargebacks, where applicable.

• Assist Planning team with forecasting and purchasing to support the sales and margin goals.

• Collaborate with Warehouse Operations and Accounts Payable, as needed, to research inventory receipt and invoice discrepancies.

• Perform additional responsibilities as requested to achieve business objectives.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Bachelor's degree or equivalent experience

• 1 - 2 years of experience in Inventory or Supply Chain Planning

Skills and Abilities

• Ability to build strong relationships within a cross-functional team environment

• Ability to exercise sound judgement in evaluating situations, problem solving, and making decisions

• Natural curiosity with a drive to improve processes

• Strong organizational skills with exceptional follow-through and attention to detail

• Strong time-management and prioritization skills, with ability to multi-task and meet deadlines in a fast-paced environment

• Strong Excel skills and familiarity with ERP systems

• A keen passion for customer experience and service excellence

• Based in the Tri-State area, Western Michigan, Batavia, Ohio, or East Greenville, PA

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to perform all essential functions of the position with or without accommodations.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Design Within Reach is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.