Premium Services Supervisor

What You'll Do

As a Premium Services Supervisor, you will:

• Establishe and monitor departmental goals and policies that complement overall company goals and initiatives. Ensure that exceptional quality and service standards are attained in an efficient and cost-effective manner. Oversee the development of staff and implementation of appropriate training and cross-training programs.
• Administer human resource-related activities including timely performance and salary reviews and ensures all subordinates adhere to human resources policies and practices. Selects, develops, motivates, and recognizes staff.
• Supervise the direct entry of payments into the accounting system, verifying all money is applied daily and accurately by viewing reports and spot audit check points.
• Coordinate team meetings and one-on-ones top promote communication and transparency. Informs associates of new procedures or changes to existing procedures. Recommend workflow procedures that facilitate more efficient daily operations.
• Vigilantly monitor the delinquent premium that is reported on 90-day reports, collaborates with associates, and provides input or direction for collecting this debt. Provides spreadsheets and monthly reports to management. Provide direction to staff overseeing accounts in collection status weighing the best cost-effective decision before assuming collection agency commission charges. Responsible for the review and write-off of premium for business accounts with uncollectible premium.
• Collaborate with Information Technology to prioritize, test, and implement systems enhancements and upgrades. Serve as a subject matter expert relative to system needs. Perform analysis and make recommendations that will benefit the efficiency of business systems.
• Monitor quality through a monthly and quarterly quality audit process and measures service and productivity through various reports and other methods.
• Provide technical expertise in handling sensitive or unusual customer service issues or complaints. May work with various internal departments, management, or state insurance departments and examiners in resolution of issues.
• Review, analyze, and resolve Consumer Affairs and/or insurance department complaints and exception requests. May respond directly to customer and insurance departments.
• Develop, coordinate, and implement cross training programs.
• Review state disaster situations and places delinquency holds on the counties or states affected. Verify with product management on any discrepancies and vague statements in the state bulletins to ensure we are in full compliance with the state requirements.
• Maintain and updates the area's business continuity plans and internal control projects.
• Review bulletins and notifications for information pertinent to the associates. Share relevant information with team members to ensure consistency and compliant processes.

What it Takes

• Bachelors Degree or equivalent work experience
• Minimum 2 years of related work experience
• Knowledge of Sentry Organization and distribution systems
• Ability to motivate and develop direct-reporting staff to provide efficient and cost-effective services
• Demonstrated technical knowledge in assigned processing/service areas

What You'll Receive

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office.
• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
• Meal Subsidy available for associates who report to an office.
• 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
• Well-being and Employee Assistance programs
• Sentry Foundation gift matching program to encourage charitable giving.

About Sentry

We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority.

Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Get ready to own your future at Sentry. Opportunities await!

Amelia Sacco

Amelia.Sacco@sentry.com

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.