Consumer Loan Closer (Remote)

As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

SUMMARY/OBJECTIVES

It is the responsibility of the Consumer Loan Closer to ensure loans are closed timely and accurately, following Loan Policy and Internal Procedures. Works closely with the Lending staff, Closing Agents and Dealers, the Consumer Loan Closer ensures necessary due diligence is completed on consumer loan closing requests and prepares consumer loan closing documents using the document preparation system (LaserPro) and delivers closing documents and accompanying documentation to a Closing Agent, Dealer and/or Lender in accordance with the established department Service Level Agreements. The Consumer Loan Closer ensures loan closing documents are prepared in accordance with the loan approval as well as federal and state legal and compliance requirements.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To Process Consumer loan closing requests including, but not limited to the following loan types:

• HELOC's
• TRID (HELOAN, Manufactured Homes with Land, RV and MBH Lots)
• Manufactured Homes with no land
• Dealer Manufactured Home
• Dealer Marine
• Modifications
• Reviews loan approval, supporting documentation, and Bank systems to determine that the appropriate due diligence has been completed prior to preparing loan closing documents. The review process would include, but not limited to the following: Loan approval documents, Determination of HMDA eligibility for transactions, flood determinations, title work, insurance documents, Settlement Statements/HUD/Closing Statements, closing disclosures, initial disclosures, titling information, purchase contracts, entity documentation, Appraisals.
• Works closely with Lending staff, Closing Agents and Dealers to address any documentation deficiencies or issues prior to scheduled loan closing. Escalates issues to Loan Closing Management as necessary.
• Prepares closing documents on document preparation system (LaserPro) and delivers closing documents and accompanying documentation to Closing Agent, Dealer and/or Lender. Reviews and approves settlement statements prepared by Settlement Agents.
• Ensures department Service Level Agreements for loan closing requests are met in order to provide an exceptional level of service to customers.
• Initiate wires, ACH payments, deposits in a DDA account or official checks to fund loan closings accurately and on time after the expiration of rescission period, if applicable (Dealer Manufactured Home and Dealer Marine Loans).
• Manages workload by monitoring newly received loan requests in the Loan Closing workflow as well as tracking work in process.

OTHER DUTIES

• Accepts other duties as assigned

COMPETENCIES

• Exceptional time management and organizational skills
• Excellent communication skills
• Ability to work independently and in a team environment
• Ability to problem solve and appropriately escalate issues when necessary

Qualifications and Education Requirements

• Education: High School Diploma
• Experience: One to three years of experience in consumer loan documentation experience is required; experience with real estate closing transactions is preferred.
• Knowledge: Microsoft Word, Excel, and Outlook. Knowledge of LaserPro and DecisionPro is preferred.

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training and additional relevant training identified by Management.

RECOMMENDED ADDITIONAL TRAINING

New Employee Orientation

Supervisory Responsibility

This position does not have supervisory responsibilities.

PHYSICAL DEMANDS/WORK ENVIRONMENT

Must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and be able to thrive in the fast paced environment of the Loan Closing Department.

TRAVEL

This position does not require travel.

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