Customer Success Manager I

CUSTOMER SUCCESS MANAGER | AGENCY SALES | ATL or DEN or US

Travel obsessed? Big tech fan? Hey, you're in good company. If you want to be part of the industry that makes the world go round, then look no further.

Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can't solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we're looking for the best thinkers to help us do it.

We're hiring right now for a Customer Success Manager! Search for #Travelport on LinkedIn and hear from our amazing team.

How you'll making impact:

The Customer Success Manager (CSM) joins a team of CSMs across North America, where personal development, collaboration and adaptability are at the heart of the team.

The CSM assists the account management team within a portfolio of key accounts, by ensuring the implementation and most efficient use of Travelport technology, products, and services through valuable account support. The CSM engages with a wide range of roles within the customer's organization as well as internal departments, to provide ongoing value to our customers and building their (and our) success stories.

The CSM maintains and maximizes revenues by providing technical and functional consultancy and support, typically in product and optimization scenarios.

The role is crucial in maintaining competitive advantage and differentiating Travelport through the on-site & virtual support provided.

Your role in action:

• Provide professional demonstrations, product & data consultancy, and functional support, in line with the Account Business Plan
• Develop and maintain strong relationships with the key users and influencers within an agency location, ensuring business solutions are understood and valued by the customer
• Ensure long term commitment from the customers by focusing on the breadth of product usage and how this can benefit and add value for the customer
• Attend Travelport Trade Shows and customer events where appropriate

Could this be you?

• Technical understanding of GDS functionality and Industry related work experience
• Excellent presentation skills, with a confidence that engages the audience. Able to effectively deliver key messages and demonstrate products via a wide range of media (communication skills)
• Must have the ability to assess and analyze situations accurately, grasping complexities and identifying key issues, applying sound judgement (problem solving capability)
• Ability to develop strong customer relationships through a collaborative, consultative, and empathetic approach (relationship management)
• Understand customer requirements and can map to Travelport products and solutions

Discover why our people love working here:

Where do we start! Our benefits package includes:
We believe all employees contribute to the success of the company and should be able to share in that success, which is why all jobs are eligible to participate in our bonus program with any payouts being subject to individual and company performance. We offer a comprehensive benefit program that includes medical, dental, vision, employer paid Disability and Basic Life Insurance, Voluntary life options, a competitive 401(k) match, as well as many other voluntary benefits to fit your specific needs. We make health and wellness a priority and offer a generous paid time off policy, hybrid working model, as well as contributing to our communities with an annual volunteer day off. We also offer a New Child leave policy, where the birthing parent receives 16 weeks of paid time off, and the non-birthing parent receives 8.

Salary Range: $75,000 - $85,000

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

Search for #lifeattravelport & #travelportGDL for our employee stories on LinkedIn!

Your journey at Travelport starts here.

Our application process is quick, easy, and hassle-free - apply in just a few minutes!

We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.