New

Technical Program Product Manager II

TEKsystems
$57.00 - $65.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Washington, Bellevue
May 07, 2025
Description Applied AI team is seeking a passionate and talented Solution Architect to join the Applied AI team and help build industry-leading technologies that customers will love. This team offers a unique opportunity to make a significant impact on the customer experience while working with the latest technology. In this role, you'll be the bridge between our customers and our AI agent platform, ensuring the successful implementation and adoption of our technology. As part of a $110M savings goal, we are building a self-service platform where any internal Amazon team can create a virtual AI agent to automate some of their work. Since the platform is not mature, we need a Solution Architect to work with the different teams and help them implement their solutions. Key Responsibilities: Technical Solution Design & Implementation * Analyze and deeply understand customer use cases, technical environments, and business challenges * Design and build functional AI agents, including creating innovative workarounds for complex scenarios * Guide customers through data identification and preparation processes * Customize agent capabilities to meet specific customer quality requirements * Facilitate successful production deployments by coordinating between technical teams Customer Success & Support * Provide ongoing support through scheduled office hours * Help customers effectively maintain and manage their AI agents * Lead technical implementation reviews and solution optimization sessions * Bridge communication between customer technical teams and internal resources Business Development & Knowledge Sharing * Conduct product demonstrations to prospective customers * Identify and develop additional use cases within existing customer environments * Create detailed customer success stories and solution documentation * Develop and maintain best practices, templates, and implementation guides * Document lessons learned and share knowledge through internal wikis and product documentation Product Evolution * Identify feature gaps based on customer needs and market demands * Collaborate with Product Management teams to influence the product roadmap * Provide detailed technical feedback for product improvement Required Qualifications: * 6+ years of experience in solution architecture or similar technical consulting roles * Strong understanding of AI/ML technologies and architectures * Excellent problem-solving and analytical skills * Superior communication skills with the ability to explain complex technical concepts to various audiences * Experience in customer-facing roles and stakeholder management - technical consulting exp is ideal * Strong documentation and technical writing abilities - (Need to be able to write down customer story, solution provided, best practices, lessons learned, recommendations) Preferred Qualifications: * Experience with AI agent technologies or similar platforms * Background in enterprise software implementation * Knowledge of common integration patterns and APIs * Experience in technical pre-sales or solution consulting Pay and Benefits The pay range for this position is $57.00 - $65.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Bellevue,WA. Application Deadline This position is anticipated to close on May 12, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.