Agency Operation -Contact Center

Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

Our Agency Operations team is looking for enthusiastic individuals to work in our Contact Center and join a fast-paced and customer focused environment. Join our dynamic and dedicated team where your work will make a great impact on the organization! As an Agency Operations associate, you will focus on phone work assisting agents and agent team members.

You will also:

Solve field leadership, agent team member and agent needs on first contact through simple, high-quality and personalized experiences. Assisting with marketing, licensing policy movement and agency needs through phone contact and utilizing chat features.

Additional Details:

• This is a full-time role
• This is a hybrid work environment. You will work virtually and be required to come into the office which is located in Cityline Building 4, Richardson, Texas
• Training is for approximately 4 weeks and the hours for training are M-F 8:00 AM - 4:30 PM
• The first and last week of training is in the office in Richardson, Texas
• Hours of operation are Monday - Friday 7AM-7 PM, no weekends
• Set schedule with shift bids every six months
• Strong Internet connection is required when working virtually

• Contact call center experience highly desired
• Chat experience in a contact call center is highly desired
• Strong customer service experience
• Ability to multitask in a fast-paced environment
• Detail orientated
• Verbal and written communication skills with the ability to communicate effectively through phone and chat features
• Organizational skills
• Ability to drive pace and build strong relationships
• Strong Internet connection required when working virtually

Incumbency:

This position will have a 12-month incumbency period (beginning on the effective date of the position) which must be met before the employee can post for any other State Farm position. The incumbency period does not affect the at-will relationship between State Farm and the employee and does not create an employment contract, nor contractual rights.

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****

#LI-TB1

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Starting salary is non-negotiable: $47,856.25
• Potential yearly incentive pay up to 9% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family's health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little "You" Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!

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