IT Operations Professional 4

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: IT Operations Professional 4

Location(s): Issaquah, WA

• Performs IT operations and maintenance activities according to approved procedures, guidelines and standards.
• Supports customization and facilitates IT operations and maintenance processes.
• Implements programs and procedures for safeguarding data/information security and safety.
• Executes and/or organizes relevant testings.
• Designs and documents existing and changed IT operational processes.
• Develops necessary service levels in order to fulfill business requirements.
• Performs 2nd-level user help desk activities, individual coaching and trainings.
• Impacts: Is expected to adopt existing concepts, methodologies, etc. in order to create and open up new ways of approaching and fulfilling specific internal and external client requests or project requirements.

• "Senior Professional" Positions which need senior professional expertise, with extensive functional, commercial and/or technical knowledge in an area of competence.
• They integrate analysis, development, testing and implementation.
• They interpret and functionally influence policy and guidelines in their area of business / technology, and develop processes and systems to deliver functional objectives.
• They typically plan own work according to targets agreed, within a quarterly up to an annual cycle, by integrating resources in a project driven environment.
• They provide functional advice and guidance to colleagues and customers.
• A chartered professional qualification or equivalent is typically associated with grades (though not necessary).

• 8-10 years.

• Deep professional know-how and experience in one Sub Job Family. Masters domain.
• Transfers and applies know-how to / in various contexts.
• Solid professional judgment and problem-solving competence.
• Improves existing processes and approaches.