Group Leader - QA Technician

About Silgan Dispensing:

Silgan Dispensing is a global leader in the design and manufacture of highly engineered dispensing solutions for a variety of industries including beauty, personal care, home, and healthcare. Our commitment to quality, innovation, and operational excellence ensures that the world's most trusted brands rely on us to deliver precision and performance every time.

Position Overview:

As a Group Leader - QA Technician, you will play a critical leadership role in driving product quality and process excellence within our manufacturing operations. You will be responsible for maintaining process control systems, maintain and perform work to quality standards, offering recommendations for improvement, and leading a team of QA Technicians and Inspectors across multiple shifts. This is a hands-on role where you will serve as a key link between quality assurance and production, empowering the team to identify, analyze, and resolve quality issues quickly and effectively.

Key Responsibilities:

Leadership & Team Development

• Lead and mentor QA Technicians, Inspectors, and QC Sorters across all shifts.
• Conduct on-the-job training and coach team members on quality procedures and best practices.
• Support annual performance review processes and ongoing development of the QA team.

Quality Systems & Process Control

• Oversee daily quality operations to ensure compliance with customer specifications, internal standards, and ISO requirements.
• Manage and maintain the calibration system and all associated documentation.
• Conduct root cause analysis and failure investigations; generate detailed reports and corrective action plans.
• Facilitate MRB (Material Review Board) activities and maintain accurate records of non-conforming materials and resolutions.
• Drive continuous improvement through data analysis, trend reporting, and problem-solving initiatives.

Testing, Inspection & Reporting

• Perform first piece inspections, in-process audits, and final product evaluations using various inspection tools and techniques.
• Generate clear and accurate test reports, summarizing findings and identifying trends.
• Measure components such as caps and closures, reporting dimensional accuracy and process stability.
• Recommend updates and improvements to inspection procedures based on findings.

Compliance & Documentation

• Ensure accurate and timely documentation of quality records, product retains, and audit results.
• Maintain adherence to quality plans, safety procedures, and housekeeping standards.

Requirements:

• High school diploma or GED required; post-secondary technical training a plus.
• Quality Technician Certification strongly preferred.
• Minimum 5 years of experience in quality assurance, inspection, or manufacturing operations.
• Proven experience with test equipment, process audits, and ISO 9001 standards.
• Strong mathematical skills including ratios, fractions, and data interpretation.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong attention to detail, analytical thinking, and organizational skills.
• Ability to work independently and make data-driven decisions.
• Capable of lifting up to 50 lbs occasionally and meeting vision-related job requirements (color, depth, distance, focus).

Why Join Silgan Dispensing?

• Competitive salary and benefits
• A company culture that values innovation, teamwork, and leadership
• A stable, growth-oriented environment with opportunities to make a direct impact

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.

Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status.

Silgan is a drug-free workplace.