Inside Sales Assistant

Job Title: Inside Sales Assistant

Reports to: Senior Inside Sales Manager

FLSA: Non-Exempt/Hourly

Manages others: No

Location: Hybrid

Department: Sales

General Job Description: The Inside Sales Assistant is the primary point of contact for three (3) assessment consultants and their customers, providing tailored product recommendations and solutions to meet customer needs. This role generates and converts quotes, processes sales orders, and ensures a seamless sales experience.

The Inside Sales Assistant will conduct in-depth research to support the sales team, analyze findings, and effectively present insights to drive informed decision-making. Strong communication, organization, and problem-solving skills are essential for success in this role.

Position Responsibilities:

• Process and manage quote/order entry, fulfillment, and end-to-end order status tracking.
• Maintain timely, transparent, and proactive communication with internal departments to ensure on-time order delivery, including complex shipping procedures based on the customer's needs.
• Lead in-depth customer purchasing research to support business strategy and decision-making.
• Support assessment consultants in converting sales and closing deals.
• Conduct monthly follow-ups on open quotes that have not been converted into sales orders

Position Requirements (Skills, Knowledge, Abilities):

• Proven track record in processing quotes and sales orders within a CRM
• Proficiency with Microsoft Office 365 - Teams, Outlook, Excel, OneDrive
• 2+ years of experience in a customer-focused environment
• Excellent organizational and prioritization skills with attention to detail
• The ability to multitask under tight deadlines and a strong sense of urgency
• Strong written and verbal communication skills
• A positive attitude, flexibility, patience, and problem-solving skills are required

Physical Requirements:

(The physical demands described here are representative of those requirements that must be met by an employee to successfully perform the essential functions of this job. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• The employee may regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include Close vision and Distance vision.
• The auditory/hearing abilities required by the job include the ability to hear others using a phone or online conferencing system.
• While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• The employee is regularly required to walk and sit for prolonged periods.
• This individual must be a responsible person and regular attendance is required.

Hours: This is a non-exempt position from Monday through Friday. Work hours begin and end between 7:30am and 4:00pm with a hour break for lunch and two rest breaks. Eight hours per day is required and other occasional overtime may be necessary per business needs.

Travel:

10% - This is a hybrid position that will require in-office hours per department business needs.

WPS IS AN EQUAL OPPORTUNITY EMPLOYER AA M/F/V/D.

We proudly hire U.S. Military Veterans, and those qualified are encouraged to apply.

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