Fire Service Technician V

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.Join our winning team and pave the way for a bright future.With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's What We HaveToOffer

• Competitive pay

• Paid vacation/holidays/sick time

• Comprehensive benefits package including 401K, medical, dental, and vision careAvailable day one!

• Extensive product and on-the-job/cross-training opportunitiesWithoutstanding internal resources!

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Company vehicle, tools, and equipmentprovidedto complete all jobs.

• JCI Employee discount programs (The Loop by Perk Spot)

• Check us Out:A Day in the Life of the Building of the Future

What you will do:

• Receive service calls from Service Resource Center, including a brief description of equipment/systemmalfunctions
• Contact customer representative andascertainequipment/systemsproblems
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customersites
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repairequipment
• Service, troubleshoot and install many different manufacturers' Fire & Life Safety systems includingSimplexGrinnell
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs,schematicsand operational productmanuals
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customersatisfaction
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers
• Obtain customer signature upon completed service callassignment
• Participate in a scheduled On-callrotation
• Help to train or mentor others on the serviceteam
• Provide our customers with the highest level of service to solve building inefficiencies and resolveservice relateditems. As a trusted advisor to ourcustomersyou will provide solutions and outcomes at the time of service
• Perform other duties asassigned

How you will do it

• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuittroublesand system testing.
• Organize and effectivelyutilizetechnical resources, information, material, and support to assure efficient execution of all assigned tasks.
• Candidate mustpossessexcellent written/verbal communication and outstanding customer service skills.
• Position involves the programming of fire alarm, security, and access control system panels.
• Experience CCTV and IT and IP networks a plus.
• Complete andsubmitall required task-related, activity, productivity, and other documentationin a timely manner.
• On callandafter hoursworkrequiredon occasion at customer need.
• Provide recommendations and solutions to ensurefacilityis running efficiently to include upselling opportunities.
• Provide quotes to support recommendations and solutions.

What we look for:

Required

• 10yearsdocumented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• High School Diploma or equivalent
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings,etc
• Ability to work flexible hours including weekends to meet customer requirements.
• Overnight travel may berequired.
• Demonstratea high levelof customer service.
• Maintain truck inventory to ensuretimelyresponse to customer needs.
• Ability to adhere to, implement, andfollow safety guidelines and procedures at all times.
• Strong organizational skills, positive attitude, andan abilityto learn quickly.
• Possess a valid driver's license and driving record that meets company requirements.
• Retain any licenses that are required by National, State and Local codes.

Preferred

• NICETllLevel II certification