Front Desk Agent - MGM National Harbor

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

This isn't just a front desk position-it's your chance to be the face of MGM National Harbor. As a Front Desk Agent, you'll be the first to welcome guests into our world-class resort and the one who sets the tone for their entire stay. From check-in to check-out, you'll make every interaction count-offering seamless service, anticipating needs, and turning moments into memories. If you thrive on connection, take pride in delivering exceptional service, and love being part of a team that creates unforgettable experiences, this is where your story begins.

THE DAY-TO-DAY:

• Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs, and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics; deliver a seamless and professional experience managing early and late property arrivals/departures, walk-ins, and all other tasks associated with guest room check-ins and check-outs.

• Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests; partner with Housekeeping and other related departments to meet guest expectations and special requests.

• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures.

• Control and issue keys while promoting security, privacy, and confidentiality of all guests.

THE IDEAL CANDIDATE:

• Must be at least 18 years old.
• Possesses a high school diploma, GED, or equivalent.

THE PERKS & BENEFITS:

• Wellness incentive programs to support your physical and mental health, including access to on-site wellness resources

• Free meals daily in our employee dining room.

• Complimentary parking-on and off shift

• Healthcare benefits, financial planning support, and generous paid time off packages

• Exclusive discounts at MGM Resorts properties-including hotel rooms, restaurants, retail, and entertainment-as well as savings from corporate partners on travel, electronics, and more

• Access to learning and development programs to support your career growth, including online courses, leadership development, tuition assistance, and internal promotion opportunities

• Community engagement and volunteer opportunities through MGM's corporate social responsibility programs

• A vibrant, inclusive team culture at MGM National Harbor, with employee appreciation events, celebrations, and recognition programs throughout the year

• Work in a Forbes-rated luxury resort with access to amenities like our on-site gym and world-class back-of-house spaces designed with employee comfort in mind

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14042

Pay Rate

The starting rate for this role is:

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!