Rental Sales Specialist

LiftOne | Charlotte, NC | Rental Sales Specialist

The Rental Sales Specialist is the front line face of LiftOne's rental business. This critical role regularly interfaces with both internal and external partners to provide rental products to customers across the Charlotte, NC metro area. As a lift truck dealer, LiftOne's large rental fleet has the full suite of lift truck product classes, and we also rent railcar movers, trailer spotters, sweepers/scrubbers, aerial equipment, and personnel movers. The Rental Sales Specialist coordinates the process of putting those assets on rent for our customers, which can include making outbound customer calls, taking inbound customer calls, coordinating rental trucks to be selected/contracted/transported to customers, managing administrative rental requirements, and inventorying assets at the Charlotte branch.

Service Existing Customer Accounts

• Begin to learn the equipment via training documents provided by Rental Manager
• Proactively generate interest at existing customers that historically had need for assets being returned

Expand Rental Customer Base

• Cold-call prospective rental customers
• Generate interest with dormant rental customers
• Growing revenue via strategic decision making.
• Following pricing matrices and enforcing discounting rules

Rental Documentation Creation

• Respond to customer and internal rental equipment related inquiries, questions and requests
• Responsible for assisting collections department with accounts receivables, maintaining target DSO
• Issuing PO's and oversight to accounts payables
• Facilitate all facets of HYG fleet program
• Create rental contracts in SAP and ensuring that rental contract information and paperwork is accurate and complete
• Communicate and coordinate rental equipment delivery and pickup to the appropriate site transportation coordinators
• Ensure that complete and accurate equipment delivery and pickup documentation is received from the transportation service provider, processed in the system, filed appropriately within 24 hours of delivery or pickup
• Utilize Business Intelligence & SAP reports to drive rental metrics
• Review and process the initial, periodic and final billing on rental contracts
• Maintain rental paperwork and documentation to satisfactory audit standards
• Ensure that rental contract files are up to date, organized, complete and accurately maintained
• Update and maintain the rental equipment master file records in the system
• Work with customers as well as fellow employees in order to meet customer's needs

Other duties as assigned