Training Specialist
 Dollar Bank, FSB | |
 United States, Pennsylvania, Pittsburgh | |
 May 01, 2025 | |
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Do you believe that people are the number one key to a successful company? Do you prioritize investing in others? Are you known for training and developing top talent? If so, this is the position for you. As a Training Development Specialist, you will be responsible for the delivery of effective learning programs that support employee development and organizational goals. Successful candidates in this role deliver engaging and effective learning sessions using a variety of methods (classroom training, virtual training, online learning, and blended learning) to ensure that our employees acquire the necessary knowledge and skills to effectively perform their jobs.
Qualifications: *College degree required. Will consider commensurate experience. A bachelor's degree in HR or related field is preferred. *Two (2) years of experience in training or educational processes to include developing, evaluating and delivering training programs in a formal classroom or equivalent required. *Knowledge of bank processes and services is preferred. *Positive and outgoing. *Excellent communication and interpersonal skills *Proficiency in MS Office and database software *Ability to handle multiple tasks and meet deadlines Responsibilities: *Initial responsibility will involve training new hires in our call centers. Subsequently, it will lead to training for retail and leadership. *Assist by building the Dollar Bank brand with investing in employee development programs and assisting employees to acquire skills through engaging training sessions which include product knowledge, company policies and service protocols. *Create a values-based culture by demonstrating the Bank's Mission, Vision, and Values. These daily observable behaviors will be expected with all employees across the organization. *Engage employees in training programs by utilizing adult learning methodologies, learning modalities, and visual design tools on a daily basis. *Execute learning strategies to include developing, managing, delivering, and maintaining learning programs. *Evaluate effectiveness of learning programs through needs assessments, identifying performance gaps, learning needs and skill development opportunities in the organization. *Develop and track training data for employee development programs. *Manage, coordinate, and deliver new hire orientation where the culture is further defined, and expectations clearly provided. *All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions. | |