East Coast Regional Service Manager

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking East Coast Regional Service Manager to join our amazing culture. As an East Coast Regional Service Manager, you are a part of a dynamic team that allows you to grow as Convergint grows.

Overall management and leadership of the CTC's service business, including both sales and operations activities in multiple territories, to include the following states: ME, NH, VT, NY, MD, RI, CT, NJ, PA, MA, DE, VA, NC, SC, GA and FL. Effectively implement service sales strategies to achieve revenue growth and margin goals, and maximize service delivery to achieve customer satisfaction goals. Due to the expansive footprint, 30% travel will be required.

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Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Manager.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with "Our Training and Your Experience"

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
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  * Responsible for growing existing service business and developing new service business in multiple territories while ensuring attainment of service sales goals and profitability. Manages, oversees and coordinates all aspects of service sales and marketing activities including, but not limited to, the following: sales planning, qualifying potential business, preparation of proposals, RFP responses and presentations, and closing service business opportunities.

  * Overall responsibility for execution of contracts - estimated cost vs. actual cost; review of contracts; supervision of service labor and subcontractors; planning and scheduling service contracts, preparation of service invoices, and collections. In collaboration with Sales, ensure timely Contract Renewal process is in place; actively pursue new Service and System expansion opportunities with existing Service base. Acts as liaison between customer and in-house legal counsel for service contract issues.

  * Assists the sales team in support of their goal achievement. Coaches, councils and trains the sales force to improve individual service selling skills. Overall responsibility for customer satisfaction on all service accounts. Leads the team and sets expectations that drive the overall success.

  * Develops and implements operations strategies that improve service delivery and provide additional value to customers in a cost effective manner. Handles higher level of complexity of service resulting from multiple territories.

  * Responsible for the effective and successful administration of jobsite services with a higher level of complexity including, estimating, competitive pricing, maximize profit margin, quoting, order processing, payroll processing, Service billings and collections.

  * Manages service business financials including budgeting; improves forecasting accuracy for sales function and projects, ensures cost efficiency. Utilizes financial systems to review actual vs estimated contract cost and to provide timely and accurate financial reports.

  * Resolves customer problems that have been escalated from the Supervisor level. Proactively communicate with and seek feedback from service customers across different territories. Seeks to continuously improve customer satisfaction. Seeks feedback through the Company Customer Survey process.

  * Effectively communicates goals to the service team and communicate with the wider organization as and when required, and maintains accurate and up to date sales records, and other control records necessary for processing of internal and external reports.

  * Meets with service customers on a regular basis to ensure that we are providing quality service and meeting their individual needs.

  * Managerial responsibilities of ten (10) direct reports, including, but not limited to: mentoring, coaching and developing colleagues; planning, assigning and directing work; performance management; project budget. Oversees subcontractor selection process and work.

  * Performs other duties and responsibilities as requested or required.

  
  

What You'll Need

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  • Excellent leadership and management skills selling and delivery of service contracts and Time and Material (T&M) service.
  • Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Service Department.
  • Initiative - Engages in proactive behavior and looks for service opportunities.
  • Broad based professional knowledge of security hardware, alarm and video surveillance systems, electronic security issues and safeguards.
  • Excellent in Microsoft Office products, including Word, Excel, PowerPoint.
  • Customer Focus - Maintaining awareness of and seeking to meet the needs and wants of the customer.
  • Excellent communication skills, both oral and written.
  • Excellent financial analytical skills, including cost control.
  • Excellent team leadership, team building and facilitation skills.
  • Adaptability - Responds effectively to changes in situation or information.
  • Analytical Thinking - Logically breaks down problems and looks for solutions.
  
  
  
  

Experience Requirements:

• Minimum of seven years of previous, relevant field service or related required.
• Experience in one or more of the following industries preferred: banking, electronic security, fire alarm.
• Previous supervisory experience required.

Education Requirements:

• Bachelor's degree in Engineering or related field experience.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.