Pediatric Health Navigator

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

Job Summary
Provide appropriate support with information and guidance about pediatric medical and support services. Serves as a liaison between internal and external customers, including patients/clients, other FHCSD service staff and other service providers, for the purpose of improving patient/client quality of care and flow.

• Facilitate care transitions between providers, partners, referral sources and specialty care providers.Follow-up on patient referrals for services and engagement in referral services within established timeframes.
• Facilitate enrollment of patients in pediatric services to include appointment scheduling, recalls and follow-up on missed appointments. Specifically, scheduling circumcision referrals and providing alternative community referrals to patients as needed.
• Engage with patients and families in communicating the importance of medical well-child exam visits and support services visits.
• Complete all required documentation accurately and thoroughly, in a timely manner, in accordance with department standards and complies with patients' insurance requirements.
• Track, monitor, and actively manage pediatric patient registry to ensure completion of well child exams, retention of patients, and ensuring a high level of utilization is maintained.
• Maintain and communicate accurate information in CMIS to ensure all activities are documented and conducted in compliance with applicable regulatory requirements and accreditation standards.
• Serves as a liaison between internal and external customers, including patients/clients, other FHCSD service staff and other service providers, for the purpose of improving patient/client quality of care and flow.
• Works in collaboration with all members of the healthcare and departmental program on retention, appointment completion, and identifying barriers to care (e.g., quality improvement projects, etc.).
• Engages in patient/client interactions via telephone and in person to identify and meet patient/client needs, including facilitation of assisted and unassisted referrals, resources, and follow-up, depending on presenting needs.
• Performs general clerical tasks, as assigned, which may include ensuring completion of paperwork by medical providers for patient forms, data entry, scanning/photocopying, monthly scheduling reports, and similar tasks.
• Uses discretion during all interactions to answer both routine and complicated questions, forwards issues to appropriate person. Handles confidential and routine information.
• Performs other duties as assigned.

Education/Certifications/Licenses/Registrations

• High School diploma (or GED equivalent) required.
• Traveling between sites and other locations is required as an essential function of the job. Must have a car, a valid California driver's license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver's license within ten days of establishing residency. Mileage and other reimbursement governed by policy.
• Specific Certifications may be required or preferred depending on assignment (i.e.: CA HIV Test Counselor, limited CPT certification for waived testing, etc.)

Experience/Specialized skills (including Language)

• 1 year of work experience providing services to medically underserved or relevant community health populations required.
• Bilingual in Spanish/English required. Trilingual preferred: English, Spanish and Arabic/Farsi/Dari/Pashto.
• Exceptional communication and problem-solving skills.
• Good written and verbal communication skills.
• Demonstrated ability to be culturally sensitive and respect diversity.
• Excellent interpersonal and customer service skills.
• Ability to work well in both a team-based environment and independently.
• Basic organizational skills, attention to detail, time-management skills, and motivation to meet deadlines and achieve goals.
• Demonstrated ability to maintain good working relationships with employees, coworkers, and departments.
• Intermediate interpersonal and customer service skills.
• Strong written and verbal communication skills, including ability to communicate effectively with patients and family members who speak English as a second language.
• Demonstrated social skills, limit-setting, and boundaries.
• Demonstrated ability to exercise discretion and maintain confidential information.
• Basic computer literacy ability to comply with department needs and expectations (i.e., electronic medical record documentation, obtaining background information and reports on patients, following up on appointments, etc.).
• Basic supportive communication skills, such as reflecting, active listening, and paraphrasing.
• Knowledge of health and social service systems in San Diego County is preferred.

#IndPES

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits.

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)