IT Operations Data Concierge Specialist

At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve.By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone.

AlixPartners has embraced a hybrid work model to provide flexibility and support our employees' work-life integration. Our hybrid model combines a mix of in-person at an AlixPartners office on Tuesday, Wednesday, & Thursday and remote working options for Monday and Friday.

What you'll do

As aClient Technology Operations Data Concierge Specialist, you will be an integral part of the broaderStrategy and Operationsteam. Your primary focus will be streamlining the process of working with data and technology throughout the entire client engagement lifecycle, ensuring that individuals and client facing teams can make informed decisions based on accurate and relevant information.

The Client Technology Operations Data Concierge Specialist is a full-time position located in Southfield, MI, reporting to the Client Technology Operations Support Manager. Paid relocation is not available.

• Support client delivery and the client data operations function by handling data and technology related tasks, questions, escalations through the engagement lifecycle.
• Partner and communicate thoughtfully and effectively with client delivery teams to ensure compliance with company security and privacy standards; and liaise with security, privacy, and data governance as appropriate.
• Assist with providing data driven recommendations to implement best practices for efficient data management, storage, and retrieval.
• Collaborate with project teams to facilitate effective communication and information flow.
• Prepare for team meetings, documenting action items, and ensuring timely completion of tasks.
• Monitor and report on project progress, identifying potential issues and proposing solutions.
• Assist with establishing simple documentation of processes: creating, updating, modifying and/or giving feedback.
• Organize, streamline, and perform operational tasks to increase automation and reduce the potential for errors.
• Effectively manage time in alignment with project timelines and deadlines, contributing to team success.
• Address business and customer issues promptly and accurately, emphasizing project management principles to maintain client satisfaction.
• Service review, evaluation and improvement: Support the use of metrics and feedback to monitor and track the Data Concierge service and provide relevant information and reporting that informs decisions to improve the services.
• Continuously improve education and awareness around data processes and technology tools by enhancing information flows internally and within the organization broadly, to embed the Data Concierge services within the firm.
• Coordinate with client services and internal stakeholders to identify opportunities, plan and implement changes that improve team practices and service delivery, particularly around data.
• Additional responsibilities as identified. This description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities.

What you'll need

• Bachelor's degree in a related area preferred with a minimum of one (1) year of work experience. Related work experience may be acceptable in lieu of degree.
• Proficient in a diverse range of data management and analysis tools, demonstrating a depth of expertise in Microsoft Excel and Microsoft PowerBI.
• Effective analytical and problem-solving skills, with the ability to interpret data sets and provide actionable insights.
• Ability to manage multiple tasks and projects simultaneously.
• Knowledge of data regulatory and legal considerations, ensuring compliance with relevant standards and practices.
• Ability to work collaboratively in a team environment, fostering positive relationships and achieving collective goals.
• Excellent verbal and written communication skills in English
• Solid understanding of project timelines, milestones, and deadlines, with a focus on the timely delivery of high-quality deliverables.
• Ability to provide outstanding customer service even in high-pressure situations, ensuring client satisfaction and project success.
• Core working hours are generally 8:30 AM - 5:30 PM, Monday - Friday; willingness to work outside of normal U.S. business hours, and as unique projects/needs arise.
• Ability to work full time in an office and remote environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday.
• Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners'Code of Conduct and foster an inclusive environment with people at all levels of an organization.

MUST BE CURRENTLY AUTHORIZED TO WORK IN THE UNITED STATES. NO VISA OR IMMIGRATION SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE. (e.g., H-1B, STEM OPT, TN, etc.)

The firm offers a comprehensive benefits program including health, vision, dental, disability, 401K, tuition reimbursement, identity theft protection, and mental wellness support. Employees will also receive a generous paid leave policy including vacation/personal time starting at 5.67 hours per pay period, sick time up to 80 hours annually, parental leave, and twelve holidays.

AlixPartners is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. AlixPartners is a proud Silver award-winning Veteran Friendly Employer.

#LI-KL1

#LI-Hybrid