IT Asset Management ITAM Engineer

Requisition ID: 33703

At Terumo Blood and Cell Technologies, our 7,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. For Terumo, for Everyone, Everywhere.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient's life every second of every day and are committed to continuing to increase the number of patients we serve. Advancing healthcare with heart.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Join us and help shape wherever we go next. You create your future and ours.

JOB TITLE: IT Asset Management ITAM Engineer

JOB SUMMARY

Responsible for the successful design, implementation, and maintenance of the ServiceNow ITOM/ITAM processes and applications in alignment with the organization's strategic objectives and goals. This role ensures that the Configuration Management Database (CMDB) and IT assets are properly tracked, documented, and maintained. The Sr. ServiceNow ITOM/ITAM Engineer will work closely with IT infrastructure, operations, and security to ensure data accuracy, governance, and compliance.

ESSENTIAL DUTIES

• Act as a technical leader and subject matter expert for ITOM and ITAM within a large global enterprise ServiceNow environment
• Design and administer the ServiceNow CMDB hierarchy across the enterprise, including relationships between CIs
• Define and establish governance and data management policies to ensure the accuracy of the CMDB
• Perform regular audits of the CMDB to ensure CMDB health is maintained
• Ensure CMDB aligns with ITSM processes
• Optimize ServiceNow Discovery performance and schedules
• Deploy and manage MID Servers across global data centers
• Define and maintain alignment with the ServiceNow Common Service Data Model (CSDM)
• Conduct regular audits and reconciliation processes to maintain CMDB accuracy and compliance across distributed IT environments
• Collaborate with IT infrastructure, operations and security teams
• Develop and manage ITAM processes, including asset discovery, lifecycle management, and decommissioning.
• Ensure the ITAM applications track the lifecycle of hardware, software, and other IT assets, including license management and warranty tracking.
• Desing and implement integrations between ServiceNow and third-party enterprise tools to enhance CMDB data
• Develop and optimize import sets, transform maps, and data policies
• Provide regular reporting and analysis on asset and CI data to stakeholders and management.
• Provide training and support to end-users on ITOM and ITAM best practices

MINIMUM QUALIFICATION REQUIREMENTS

Education

Bachelor's degree or, equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered.

Experience

• Minimum of 8 years of experience in IT Operations, with a focus on ServiceNow ITOM solutions
• Strong knowledge and experience with ServiceNow Discovery, Service Mapping, CMDB, and CSDM.
• Excellent understanding of IT operations and governance, including ITSM processes
• Experience with ITOM, ITAM and ITSM processes and frameworks

Skills

• Ability to identify issues, propose solutions, plan and execute with little supervision
• In-depth understanding of ITSM processes, technology and methods applicable to platform management
• Good communication skills with the ability to detail technical solutions
• Ability to build and present solutions to senior management
• Collaboration-minded and able to work constructively with other teams to achieve common goals
• Strong background in developing and maintaining effective internal ITOM processes and procedures

-Or-

An equivalent competency level acquired through a variation of these qualifications may be considered.

Certificates, Licenses, Registrations

• ServiceNow certifications or equivalent industry experience

PHYSICAL REQUIREMENTS

Typical Office Environment requirements include: reading, speaking, hearing, close vision, traverse, bending, sitting, and occasional lifting up to 20 pounds.

Target Pay Range:$97,600.00to$122,000.00 -Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data

Target Bonus on Base:7.0%

At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family.Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more.To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates.For us, it's about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.

• Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
• In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
• We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
• We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
• Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
  
  
  
  • Respect - Appreciative of others
  • Integrity - Guided by our mission
  • Care - Empathetic to patients
  • Quality - Committed to excellence
  • Creativity - Striving for innovation
  
  
  
  
• We contribute to the Leukemia and Lymphoma Society (LLS), raising $1.3 million USD since 2007.

We are proud to be an Equal Opportunity Affirmative Action Employer. All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.

Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment.Our Colorado campus locations are tobacco-free workplaces, and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification.