Desktop Support Technician - Louisville

TEKsystems
$17.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Kentucky, Louisville
Apr 23, 2025
Desktop Support Technician - Field Services Team TEKsystems is seeking a Desktop Support Technician for one of our clients based out of Louisville, KY. This role involves approximately 60% deskside support and 40% ticket management, including hardware orders and follow-ups on unresolved requests. Technicians can expect to handle 5-10 tickets per day within a structured ticketing system. The position requires supporting various locations within multiple counties, with a primary focus on one central area. Travel is required, and transportation options are available. Responsibilities include troubleshooting and maintaining desktops, laptops, tablets, software, copiers, printers, and various phone systems (VoIP, mobile, analog). Additionally, the technician may assist with servers, routers, and network switches as needed. Qualifications Candidates should possess: * Strong customer service and communication skills * Experience in computer equipment configuration, setup, and installation * Familiarity with ticketing systems and troubleshooting processes * Ability to work effectively under pressure * Hands-on expertise with hardware and software solutions Skills Key technical skills include: * Windows operating systems * Desktop support and help desk troubleshooting * Hardware installation and imaging * Software support and deployment * Network connectivity and basic server support * Service desk and application assistance Additional Qualifications Successful candidates should demonstrate a customer-focused attitude, teamwork, and a willingness to seek assistance when needed. Reliability and punctuality are essential. Candidates with IT-related education or certifications will be considered, provided they have strong interpersonal skills. Pay and Benefits The pay range for this position is $17.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Louisville,KY. Application Deadline This position is anticipated to close on May 6, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.