Front Desk Agent- Full Time

Severin Hotel

Ideally located in the heart of downtown Indianapolis, the four-diamond Omni Severin Hotel stands as the city's longest running luxury hotel and a beautifully restored piece of the city's history. The hotel elegantly combines the grandeur of the early 1900's with the modern amenities and superior service of today, and offers memorable experiences that are within walking distance to many leisure, business and cultural attractions.

Associates at the Omni Severin Hotel enjoy a safe and nurturing environment where anything is possible to make their career with Omni Hotels a reality. The pride in our associates, the engagement of our guests and the spirit of "Hoosier Hospitality" are just a few examples of why we are the employer of choice in the Indianapolis area. If you are a people pleaser, self motivated, and live to serve others, the Omni Severin Hotel is the hotel for you.

Front Desk Agent - Omni Severin Hotel
Downtown Indianapolis | Full-Time | Competitive Pay + Perks

About Us:
Omni Severin Hotel has been a downtown Indy landmark for over 100 years. As part of the Omni family, you'll be joining a team that's all-in for our guests and each other. We offer free parking , free meals , great benefits , and a welcoming team that's passionate about hospitality.

What You'll Be Doing:
As a Front Desk Agent, you're the first impression and the go-to person for guests. You'll help with everything from check-in to check-out, handle questions and requests, and make sure every stay runs smoothly.

Greet guests with a warm, professional welcome

• Handle check-ins and check-outs with accuracy and efficiency

• Manage room assignments, special requests, and guest preferences

• Process payments and ensure accurate billing

• Coordinate with other departments to ensure seamless service

• Protect guest privacy and hotel information

• Answer phones, resolve issues, and assist guests with anything they need

• Generate reports and support front desk operations

What We're Looking For:

• Strong communication skills (in person and by phone)

• Friendly, approachable, and guest-focused attitude

• Able to multitask and stay calm under pressure

• Organized and detail-oriented

• Experience in customer service or hospitality is a big plus

• Comfortable using computers and learning new systems

• Bilingual? Even better!

Perks & Benefits:

• Free lunch or dinner every shift

• Free downtown parking

• Hotel discounts for you and your family

• Health, dental, vision, and more

• Career growth with a luxury hospitality brand

• A supportive, inclusive team environment

Ready to take your hospitality career to the next level? Apply today and be part of something legendary

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.