Customer Service Experience Specialist

TEKsystems
$25.00 - $40.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Raleigh
Apr 19, 2025
Description * Drive customer visits by collaborating with company hosts to develop an agenda/experience focused on the products, solutions, and services to directly impact and enhance our ability to win and close sales opportunities. * Plan customer visits using an agenda by care setting to demonstrate portfolio capabilities to address customer challenges/needs. If the visit is virtual - similar to an in-person visit, help plan the agenda and logistics. When virtual, coordinate the camera equipment, sound, and streaming platform. Participate in practice sessions for virtual visits ahead of the go-live presentations. * Arrange and manage all travel to and from the CECs including lodging, meals, and transportation arrangements. * Oversee the customer visit and troubleshoot any issues related to the presentation and functionality of medical equipment, A/V communications tools, and/or streaming equipment. * Enforce best practices and policies to ensure customer visits stay within compliance from beginning to end. * Comply with Sunshine Act reporting; i.e., complete compliance documentation, receipts, and expense reports in accordance with company and federal guidelines and manage them through the Salesforce.com process with any other necessary information to properly and accurately document the engagement/interaction. * Contact the appropriate vendors/resources/services to handle any repairs. Maintaining equipment - need to know how each product works, how to troubleshoot them, and when they are broken, call tech service to fix it. * Ordering supplies for the conference rooms and care settings. Ordering snacks, and drinking supplies for the CEC (granola bars, nuts, chips, etc.) Ordering breakfast or lunch catering for customer visits/training. "White-glove hotel concierge" Arranging customer meetings onsite at the CEC Arranging customer travel and accommodations Arranging with the Baxter personal that will be there Food arrangements/catering Whited glove hotel concierge vibe Being able to handle last minute changes Self-directed Set up meetings Arrange food Additional Skills & Qualifications Must Haves Bachelor's Degree is required to be hired on Planning Travel arrangements Meeting Scheduling Event Organization High level communication, will be communicating with C-suite executives oFace-to-face, email, and phone communication Nice Haves Concur Salesforce or other CRM Pay and Benefits* The pay range for this position is $25.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Raleigh,NC. Application Deadline This position is anticipated to close on Apr 22, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.