Senior Shelter Manager

JOB PURPOSE:

The Senior Shelter Manager is responsible for overseeing shelter operations while also engaging with the local community and external partners. This role ensures that residents' needs are met, supervises staff, and coordinates outreach activities to improve service delivery. This position acts as the primary liaison between shelters, community organizations, and government agencies.

ESSENTIAL JOB RESPONSIBILITIES:

* Supervise daily shelter operations and ensure compliance with agency policies and funder guidelines.

* Monitor and support quality of services delivered to shelter residents.

* Engage with city officials, local organizations, and the public to gather feedback and share shelterrelated resources.

* Represent the shelters in community and city meetings and maintain partnerships with external stakeholders.

* Oversees both shelter operations in Austin area.

* Develop and implement shelter procedures, resident schedules, and life skills programming.

* Coordinate and conduct community outreach events, classes, and training sessions.

* Submit timely reports and documentation of operations, incidents, and outreach activities.

* Supervise and evaluate staff performance; provide training and mentorship.

* Order supplies, track expenditures, and monitor program budgets.

* Promote a respectful, inclusive, and harassment-free environment for staff and clients.

* Respond to resident and staff concerns professionally and efficiently.

* Resolve staff conflicts and/or recognize when a conflict must be referred to a higher level.

* Support and implement decisions made by management.

* Organize and facilitate staff meetings as appropriate.

* Completes written reports and documentation of plans, projects, and results.

* Serve as the point of contact for internal leadership and external contracting agencies.

* Perform other duties as directed and assigned.

* Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS:

EDUCATION: Bachelor's degree preferred (Social Work, Non-Profit Management, Criminal Justice, or related field). With a minimum of 2 years' experience conducting a combination of life skills, outreach, working with vulnerable populations and supervisory.

EXPERIENCE: Two years' work or volunteer experience working with unhoused populations desired, support groups, peer mentoring, life skills. Outgoing, pleasant, professional manner; the ability creates and maintain contacts in the community; and clear articulation in providing informative presentations about shelter operations. Experience in a social service environment a plus.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion.

LICENSES: Driver's License with a clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.

Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at recruiting@endeavors.org. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.