Remote

Director 340B Customer Engagement

Cencora
parental leave
United States, Pennsylvania
Apr 17, 2025
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details PRIMARY DUTIES AND RESPONSIBILITIES: Using consultative methods, coordinate with the Corporate Partnerships Account Management team to identify 340B value on behalf of Cencora's 340B corporate partner portfolio through dashboard development and proactive monitoring. This value will directly impact customer retention and renewal efforts for Cencora distribution customers. Collaborate with the Corporate Partnerships Account Management team to identify and present value to customers and prospects, including 340B solutions and service offerings. Responsible for supporting operational implementation and issue resolution support for 340B contract pharmacies within the CP portfolio - working closely with the Corporate Partnerships Account Operations team and customer support. Collaborate and work closely with the 340B Enterprise Strategy team to stay abreast of our 340B portfolio of services and remain up to date on market trends, which may also include speaking or representing Cencora at events or tradeshows Serves as key team member of cross-functional teams responsible for executing Cencora's 340B Enterprise Strategy, including participation on workstreams and projects with the 340B Center of Excellence. Use available data resources with the support of the 340B analytics team. EXPERIENCE AND EDUCATIONAL REQUIREMENTS Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree program or equivalent combination of experience and education. Normally requires a minimum of seven (7) years directly related and progressively responsible experience. Minimum of 5 years' experience in 340B contract pharmacy operations. MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS Ability and commitment to identify opportunities to develop productive sales associates; ability to serve as a mentor and manager simultaneously. Competent working knowledge of retail, specialty Rx, and alternate care industries, trends, and challenges facing customers who participate in 340B Advanced expertise in 340B covered entities and contract pharmacies with an emphasis on 340B operations certificate program (Apexus ACE) or equivalent experience Experience with customer relationship management tools to support providing a world class customer experience Ability to communicate effectively both orally and in writing, and adapt communication style to various audiences Organizational agility, working collaboratively with multiple internal business partners. Ability to actively listen and influence others with different points of view Advanced customer service skills to address potential issues through channels such as Customer Care without compromising selling-focused conversation Strong organizational and prioritization skills; attention to detail Advanced analytical skills to include data literacy and digital dexterity Strong presentation skills Strong time management skills Advanced knowledge and understanding of value and profit What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Affiliated CompaniesAffiliated Companies: AmerisourceBergen Services Corporation