Information Systems Specialist 4 - Principal IT Support Specialist

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Job Description:

Oregon Youth Authority (OYA) is currently seeking an Information Systems Specialist 4 - Principal IT Support Specialist to join a great team of professionals at our Central Office located at the Equitable Building in Salem, Oregon. As the new Principal IT Support Specialist you will be accountable for ensuring continuity of computer system services for computer users by providing the technical expertise, assistance, and coordination necessary to install computer software products, video conference unit systems, modify/repair hardware and resolve technical problems for the 1,000+ users located throughout the state of Oregon. The responsibilities of this position will vary depending on the daily workload and current projects.

Your Role:

• Provide onsite and remote technical support for over 1,000 OYA users, including troubleshooting and resolving complex issues with software, hardware, and network systems.
• Act as the primary liaison between Service Desk and Tier 2 technicians, ensuring efficient escalation and resolution of complex issues.
• Image and reimage computers for new and existing staff, ensuring systems are configured to OYA standards.
• Analyze system performance and resolve technical issues related to operating systems, applications, and hardware, ensuring minimal downtime for users.
• Provide training and user education on best system practices, software applications, and operating system functions.
• Support system upgrades and new installations, working closely with business units to ensure seamless integration of new technologies with OYA's IT infrastructure.
• Collaborate with hardware/software vendors to optimize current systems and ensure cost-effective solutions for ongoing system support.
• Support complex troubleshooting efforts by collaborating with Tier 2 technicians on high-priority issues, ensuring system security and efficiency are maintained.

Working Conditions

• Office environment, with frequent use of a computer monitor, other office equipment, and telephone.
• Occasional travel to field offices by car, with overnight accommodation required based on location and nature of duties.
• Occasional evening/weekend work may be required to accommodate IT needs and project deadlines.

Additional Information:

• Location: This position is located at the Central Office in Salem but will occasionally assist and provide backup support to other remote sites within Oregon. This position is not a telework/remote position.

• This recruitment will be used to establish a list of qualified candidates to fill current and future vacancies.

• Comprehensive and equitable base salary offer within the listed range based on your experience, skills and education. For more information on pay equity, click here.

• The salary range listed is the non-PERS participating rate. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6%. Please review the Classification and Compensation page for more details.

• This position receives annual increases on the anniversary date until the maximum of the salary range is reached.

• Please save a copy of this job announcement for your reference, as it may not be available for you to view after the job closes.

ABOUT OYA

At OYA, diversity, equity, and inclusion are more than just words on a page.To meet our mission and live our values as an agency, DEI must be at the heart of all we do. We support cultural competence, develop teams and cultivate leaders in ways that are equitable to everyone, especially people of color, those who identify as LGBTQ+, or those from other marginalized communities. We are explicit and intentional as we identify resources that all our youth and staff need to grow and prosper. Our DEI work connects closely with our culture of positive human development, with safe and supportive environments where everyone is held accountable and connected to their community. The end goal is to protect the public and reduce crime by holding youth accountable and providing opportunities for reformation in safe environments.

People of color, women, and other members of historically marginalized communities are strongly encouraged to apply!

For more information please visitwww.oregon.gov/oya.

Would you like to learn more about this position or how our application process works? Join our Recruitment team on Wednesday, April 30 between 11:00 am - 11:30 am PST during our OYA Career Chat Sessions. We can assist you with all your application and agency questions!

Click Here To Register For Our Next Career Chat!

What's in it for You?
OYA values our employees. We believe that your time outside of the workplace is as valuable as it is inside the workplace. We offer a great work/life balance with flexible work schedules on most positions and a competitive benefits package, including low-cost, high-coverage health insurance, generous time-off, and a competitive retirement plan.

Discover moreabout working in Oregon state government byclicking here.

This position is represented by the Service Employees International Union (SEIU/OPEU). By joining and maintaining your membership with SEIU Local 503, the following benefits are available to you such as:

• $2,500 life insurance policy paid for by your union, SEIU Local 503. This policy is in effect if you are an active member.
• Up to $200,000 of additional life insurance can be purchased. Up to $100,000 member life, $40,000 spouse and $10,000 child is guaranteed within the first 90 days of new union membership.
• Short Term Disability insurance is guaranteed if purchased within the first 90 days of new union membership.
• Legal insurance enrollment is available to purchase within the first 90 days of new union membership.
• Tuition reimbursement.

For more information on SEIU, please click here.

What We Are Looking For:

(a) Three (3) years of information systems experience in information systems support;

OR

(b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field;
AND
one (1) year of information systems experience in information systems support;

Special Qualifications:

• Driving is an essential function of this position. A valid driver license and an acceptable driving record are required for this position. We will conduct pre-employment driving records checks on our final candidate(s).

• Current certification in CompTIA A+ or pass certification exam within 6 months of hire date (OYA will pay for training and certification exam).
• Current certification in CompTIA Network+ or pass certification exam within 6 months of hire date (OYA will pay for training and certification exam);
• Information Technology Infrastructure Library (ITIL) Foundations or pass certification exam within 12 months of hire date (OYA will pay for training and certification exam).

REQUIRED SKILLS:

• Excellent customer service skills.
• Effective team participation skills.
• Effective training in new technology to end-users.
• Values diversity, equity, and inclusion (DEI) efforts and working with diverse populations.

DESIRED ATTRIBUTES/APPLICATION SCORING CRITERIA:In addition to your related work experience and education, we will use the attributes below as part of final scoring to advance those that qualify to the interview portion.

• Experience with IT Security Management: Experience managing IT security protocols and mitigating risks in networked environments, with knowledge of security tools and compliance standards (e.g., firewalls, antivirus, data encryption)
• Technical Troubleshooting and Problem Resolution: Advanced skills in diagnosing and resolving complex IT issues across diverse platforms and applications, with a focus on minimizing downtime and maximizing system uptime.
• Advanced Experience with Windows 11 / Microsoft 365: In-depth experience with managing, troubleshooting, and supporting Windows 11 and Microsoft 365 environments, including system administration, user management, and software deployment.
• System Installation, Configuration, and Maintenance: Strong understanding of system installations, configurations, and ongoing maintenance, including cloud environments and hardware setup across diverse platforms
• Effective Communication and User Support: Excellent communication skills, with the ability to explain complex technical concepts in user-friendly language, both verbally and in writing. Experience creating user documentation and providing training
• Experience with Imaging Computers via MECM (SCCM): Proficient in using Microsoft Endpoint Configuration Manager (MECM/SCCM) for imaging, managing, and deploying systems. Experience with Intune or similar deployment tools is a plus.

How to apply:

Warning! The system will timeout after 20 minutes of inactivity. You must submit your application after you begin the process. You cannot save your progress and come back to it later.

• Ensure your application and/or resume thoroughly reflect your skills, experience (both lived and professional), knowledge, and/or education pertinent to this position, including how you meet the minimum qualifications and any/all desired attributes.

• Complete questionnaire.
• After you submit your application, be sure to respond to the public records request authorization. This screen will come after you submit and will complete the process. If you are an employee, the PRR task will come to your Workday inbox.

• If you are a veteran, you may receive preference. Click here for more information about veterans' preference. The task to claim preference will come after the public records request and gender identity questionnaire tasks. Click here for a guide on how to upload your documents. For privacy reasons, please do not attach your DD214/DD215/civil service preference letter to your application or combine it with any other required document attachments.

Additional Information

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we are here to serve. OYA is an equal opportunity and affirmative action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be individualized based on merit, competence, performance, and business need.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law." The more diverse we are, the better our work will be.

Applicants with a disability may request a reasonable accommodation to participate in the hiring process. For assistance regarding reasonable accommodation or for alternative format please contact OYA Recruitment at 971-345-1236. Oregon Relay Service can be reached by calling 7-1-1.

Pre-employment Checks:

In keeping with our mission, OYA will conduct a criminal record check, per OAR 416 Division 800, a driving record background check and a vulnerable population abuse and neglect check. Information obtained about an individual is confidential. An individual who refuses to consent to a criminal records/background check shall be disqualified from consideration in the position for which you applied. All applicants are subject to additional pre-employment check(s) such as fingerprint based on criminal records check, pre-employment drug screening and/or education verification as required for the position.

In 2003 Congress passed the Prison Rape Elimination Act (PREA), the first federal civil statue focused specifically on addressing sexual violence in juvenile facilities, jails, prisons, and other facilities. In recognition of the rights, safety, and well-being of the youth we serve you will be asked specific questions about your background to ensure our hiring and promotion practices comply with National PREA standards.

All positions in OYA will require the incumbent to serve as a "mandatory reporter" of child abuse.

Visa Sponsorship:

We do not offer Visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security's I-9 form confirming you are able to work in the US. OYAuses E-Verify to confirm that applicants are authorized to work in the United States.

Have Questions?

For questions about the job announcement, contact our Recruitment Team OYAjobs@oya.oregon.gov.