Experience Partner, Banking and Financial Services

About the Role

We are seeking an Experience Partner to join our team supporting our Banking and Financial Services sector for our digital experience practice area, Cognizant Moment.

You serve at the core of demand generation for Cognizant Moment services - balancing sales, solutioning, storytelling, and account management. You will work directly with the market/industry account management team as well as adjacent service lines to build solutions and support needs.

Cognizant Moment reinvents experience in an AI-enabled world. Comprised of industry creative leaders and technology experts, Cognizant Moment helps businesses build a new kind of experience ecosystem - one that combines big data insights with the imaginative application of generative AI to drive innovation and deliver hyper-personalized, dynamic experiences that drive brand growth and differentiation. Focus areas include: Experience Transformation, Marketing and Content, Commerce, Digital Product Design, Learning & Employee Experience, and Customer Service.

Work Model

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Desired locations include Dallas, Charlotte, and NY/NJ. This role does require approximately 25% travel. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

Accountabilities include:

• Drive growth - Your work will include crafting a sales plan, leading a pipeline of opportunities, and working with new prospects and existing clients to build a problem statement that serves as a guidepost for solutioning.
• Build compelling solutions - You will assemble and lead pursuit teams with appropriate skills to help your new prospects and existing clients tackle their problem statement. You'll be accountable for the story, the structure of the deal, and pricing.
• Be a trusted advisor to your clients - You'll actively seek to establish relationships with key client stakeholders who focus on growth (typically sales, marketing, product, and business division leaders). You will be accountable for client satisfaction, and you will proactively generate thought leadership that supports your clients' desire to look ahead and anticipate the market.
• Collaborate Across Cognizant - You'll be the point person to assemble skills/resources - within Cognizant Moment and across the organization - to respond to client needs. You'll work closely with internal account teams to plan and run existing clients.

Success in this role is based on both total contract value (TCV) targets as well as client satisfaction, and you will have specific goals around both new logos and expanding business with current clients.

What you need to have to be considered

• Strategic problem-solving: The ability to understand business challenges and requirements from the customer's perspective, as well as industry trends, and translating them into experience solutions that generate growth.
• Market/Industry prowess: Deep understanding of how the Banking and Financial Services industry functions. Will have worked with leading businesses in this space.
• Experience Expertise: Design, Marketing, Content, Commerce, Learning, Strategy, Employee Experience, Platforms.
• Executive Presence: Effective executive communication skills to clearly articulate solution vision and demonstrate solutions in a simple but compelling way. You'll also need to be able to create your own compelling presentations.
• Relationship management: Outstanding interpersonal abilities; skilled in handling relationships with customers, market teams, and other practice guides.
• Commercial knowledge: Ability to analyze sales opportunities and qualify leads and opportunities. Need expertise in crafting pitches/proposals, GTM, and sales plans.

What's in it for you

You'll get the chance to build industry leading digital experience solutions that shape millions of people's lives around the globe. You will partner with specialists in Adobe, Salesforce, Contact Center, Gen AI, Commerce, Digital Products, Marketing and Content, and Personalization among others.

The annual base salary for this position is between $120,000 - $130,000. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan