Director, Imaging Services

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The pay range for this position is $105,400- $179,600 based on direct and relevant experience.

The Director, Imaging Services is responsible for leading the Enterprise Imaging Services team, providing supervision, technical direction and assistance to produce high quality and effective technology solutions. This is a full-time position, Monday-Friday with flexible corporate hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(50%) Image Services Management

• Responsible for management of all Imaging Services operations, and ensures the resolution of all critical issues, while holding vendors accountable for meeting policies and service level agreement requirements
• Actively pursue and identify strategic opportunities and assist in executing the strategic vision and objectives of the organization.
• Interface between information technology, engineering, radiologic technologists, and radiologists to ensure smooth functioning of supported PACS systems
• Direct multiple medium-to-large scale projects, including costs, timelines, efforts and results.
• Ensure all reported technical issues or problems are appropriately prioritized and resolved based on severity, and communicate status updates to appropriate end users and management
• Provide oversight on technical issues to ensure timely resolution in order to maintain customer satisfaction, eliminate downtime, and prevent cost overruns
• Provide direction for documentation of Imaging Services assets and perform routine audits to ensure accurate accounting of inventory
• Review imaging services operations reports as appropriate or directed
• Partners with the imaging services team, systems support, engineering and QA departments to create training, documentation, and implementation plans for product upgrades
• Develop operating standards, policies, and procedures for the image management process, including application and protocol development and standardization
• Work with Information Security and Imaging Services support teams to ensure an accurate catalog of users and appropriate security access (at an application level) is granted ensuring HIPPA compliance

(25%) Team Member Management

• Initiate and participate in team member development, including coaching, performance evaluations, career pathing, and disciplinary action
• Actively participate in the hiring and training of new team members
• Lead regular team meetings and team member one-on-ones

(20%) Market Support

• Communicate risks and concerns to the Executive Leadership team.
• Work with operations managers and division leadership to develop and refine image workflow providing radiologists with the most efficient workflow in the outpatient imaging industry
• Assess new products and changes in imaging technology to make recommendations on clinical imaging applications and systems
• Develop proposals to solve specific image operational problems, working closely with operations managers and division heads as well as involving the next level of administration as appropriate

(5%) Other Duties

• Completes other tasks and projects, as assigned

COMPETENCIES:

• Knowledge of business workflow, RIS and imaging
• Knowledge of the HL7 and DICOM communication standards
• Knowledge of and adherence to company policies and protocols
• Knowledge of and adherence to HIPAA and safety guidelines
• Skill in organizing and prioritizing work and following assignments through to completion
• Skill in written and verbal communication
• Ability to work independently and in a team environment
• Ability to work in a fast-paced environment and meet established deadlines
• Ability to be flexible and adaptable to constant change
• Ability to effectively manage details with accuracy
• Ability to manage schedule to ensure work is completed
• Ability to deliver high quality customer service to internal and external customers by communicating with integrity and compassion
• Ability to resolve service recovery issues and understand when to escalate to the next level
• Ability to convey complex subject matter clearly and engagingly
• Ability to remain calm in difficult situations
• Ability to effectively use strong analytical and problem-solving skills
• Ability to take initiative to improve processes, think strategically and identify trends
• Ability to provide open, honest feedback to improve decision making
• Ability to apply influence across the organization and work effectively with all levels of management
• Ability to maintain and build constructive relationships that produce results
• Ability to effectively supervise exempt and non-exempt staff
• Ability to collaborate closely with other team members in a cross-functional setting

SUMMARY OF QUALIFICATIONS:

Required:

• Bachelor's degree in computer science, or related field, or the equivalent in applicable and relevant experience in IT healthcare
• Fifteen (15) years' experience in information technology, PACS administration and/or imaging services and/or radiology operations
• Seven (7) years' experience in direct managing/supervising others
• Experience with PACS and teleradiology processes and equipment
• Experience with RIS and PACS system integration projects, implementations and operational processes
• Well versed in information technology, with an emphasis in PACS administration
• Must have, and maintain, a valid driver's license and proof of current motor vehicle insurance

Preferred:

• Master's degree in a related field
• Radiology Technologist background
• Clinical Radiology/Operations Experience
• CIIP Certification
• Certified Radiology Administrator

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers.