ASST DISTRICT MANAGER-HUMAN SERVICES

JOB ANNOUNCEMENT

ASSISTANT DISTRICT MANAGER

Department of Family and Support Services

Number of Positions: 1

(additional vacancies possible pending budget approval)

Starting Salary: $67,656.00

Applications for this position will be accepted until 11:59pm CDT on 4/30//2025

POSITION OVERVIEW: Assist in managing programs and services at a community service center, including supervising staff, implementing policies, evaluating program effectiveness, coordinating training, resolving client cases, and networking with community organizations aiming to improve the well-being and quality of life for Chicago residents.

Key Responsibilities and Essential Duties:

1. Staff Supervision and Development:

• Supervise staff, assign work, and review performance.
• Implement personnel policies and changes as needed.
• Assess staff training needs and coordinate training programs.
• Lead weekly case staffing and monitor case management files.
• Schedule regular staff meetings with team.

2. Program Administration and Evaluation:

• Assist in managing all programs and services at the center.
• Implement department policies and procedures.
• Evaluate program effectiveness and implement improvements.
• Prepare monthly program reports and community activity updates.

3. Client Support and Case Management:

• Resolve difficult client cases and respond to inquiries/complaints.
• Monitor client assessment reports prepared by staff.
• Stay updated on social service theories and practices.

4. Community Engagement and Networking:

• Network with community groups, social service agencies, and City departments.
• Develop programs to address community needs and coordinate services.
• Public speaking: Attend community meetings/events to promote services.
• Develop and maintain a resource and referral network.

5. Facility and Operational Management:

• Coordinate facility management functions.
• Analyze work practices and implement changes to improve staff effectiveness.

6. Special Programs and Miscellaneous Duties:

• Assist in planning and overseeing special and seasonal programs.
• Performing other duties assigned that may include working some weekends.

Department of Family and Support Services

Location: 4314 South Cottage Grove Avenue, Chicago, IL 60653

Shift: Monday - Friday

Hours: 9:00 a.m. - 5:00 p.m.

Starting Salary: $67,656.00

THIS POSITION IS IN THE CAREER SERVICE

Graduation from an accredited college or university with a Bachelor's degree in Social Sciences, Public Administration, Business Administration, or a directly related field, plus three years of community or social service experience, of which one year is in a supervisory role related to the responsibilities of the position; or an equivalent combination of education, training and experience.

Licensure, Certification, or Other Qualifications

• A valid State of Illinois driver's license is required

Selection Requirements are as follows:

1. Interview: Applicants must successfully complete an interview.
2. Best-Suited Candidate: The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the oral parts of the interview, will be selected.

PREFERRED SKILLS: Preference will be given to candidates possessing the following:

• Proficiency in using a computer and Microsoft Office.
• Previous work experience in a community or social service environment.
• Experience in social services, client support, and staff supervision.
• Previous experience supervising bargaining unit employees.
• Master's degree in Social Services, Psychology, or Human Services.

For Information on our employees benefits please visit our benefits website at:

Click Here

For Information on our salary and title structure visit our classifications website at:

Click Here

APPLICATION EVALUATION: Initial evaluation will be based on the information provided on the application and the documents submitted. Department of Human Resources staff will review applications after the final posting date. Staff will follow all required employment/hiring plan provisions, federal, state, and local laws, and collective bargaining agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience, the City of Chicago has adopted ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet the minimum qualifications and who are veterans of the Armed Forces of the United States, residents of Socio-Economically Disadvantaged Areas (SEDA), and/or Chicago Public School (CPS) high school graduates. These hiring preferences do not apply to bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. The learn more about our hiring processes click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago in an Equal Employment Opportunity and Military Friendly Employer and Fair Chance Employer

City of Chicago

Brandon Johnson, Mayor