Director of Business Process Transformation

Georgia Pacific
life insurance, parental leave, remote work
United States, Georgia, Atlanta
133 Peachtree Street Northeast (Show on map)
Apr 16, 2025
Your Job Join us as the Director of Business Process Transformation, where you'll spearhead the strategic evolution of customer support operations and drive overall business efficiency in collaboration with our Inside Sales and Customer Experience teams. You will lead initiatives to optimize workflows, integrate innovative technologies, and foster a culture of continuous improvement, all with an intense focus on enhancing the customer experience. This position is ideally located in Atlanta, GA, but we are open to remote work for the right candidate. Our Team You'll be a key leader within the Georgia Pacific Gypsum Integrated Business Planning team where we are focused on driving end-to-end operational excellence, digital transformation, and value creation. We collaborate cross-functionally to ensure seamless implementation of process improvements and technology integration, fostering a culture of innovation and continuous improvement. What You Will Do Lead the transformation of customer support processes to significantly enhance customer satisfaction and reduce opportunity cost. Utilize process mining tools and other large datasets to analyze workflows, identifying and implementing key optimization opportunities, and drive data-driven optimization. Drive the evaluation and implementation of cutting-edge technology solutions, including RPA, AI, and CRM enhancements, to automate and streamline processes. Develop the road map and project proposals, align with stakeholders, and execute transformation projects utilizing an engineering mindset for problem-solving. Develop and execute comprehensive change management strategies to ensure successful adoption of new processes and technologies across the organization. Engage with Customer counterparts to develop partnerships that result in mutual benefit. Who You Are (Basic Qualifications) Bachelor's degree in Engineering, Business Administration, Supply Chain, or a related field. 5+ years of experience in business process improvement, supply chain, customer support, inside sales, or process transformation. Strong entrepreneurial mindset and a passion for creating exceptional value for our customers. Excellent collaboration and communication skills. Solid understanding of supply chain and process optimization methodologies, customer processes, and emerging technologies. Proven track record of successfully leading business transformation initiatives. What Will Put You Ahead Project management certification (PMP or equivalent). Demonstrated understanding and experience with process mining tools. Strong understanding of SAP (or similar ERP system), financial modeling, SQL, or related analytical tools in the customer experience space. For this role, we anticipate paying $130k - $160k per year. This role is eligible for variable pay, issued as a monetary bonus or in another form. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here. Who We Are As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. 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