Quality Assurance Supervisor

The Hershey Company
United States, Arizona, Goodyear
Apr 16, 2025
Quality Assurance Supervisor Posted Date: Apr 15, 2025 Requisition Number: 124972 Quality Assurance Supervisor Location: Goodyear, AZ Payband: 1A Reports to: Director, Operations Department: Quality Assurance Summary of Role: The Quality Assurance Supervisor serves as lead for Global Food Safety Initiative (GFSI), Food Safety Modernization Act (FSMA), food safety regulations, weight control, sanitary design, allergens, cleaning, incident management and other related matters in maintaining the Food Safety and Quality Management System for the plant. Primary responsibilities include, but not limited to, developing the sites HACCP program, building Food Safety and Quality Plans and ensures compliance with all FDA and state regulations for food production. This role plays a critical part in the development of policies, procedures, and specifications in accordance with Hershey's Product Excellence Program. Role is responsible for HACCP monitoring, in-house quality inspections and audits, performance of receiving inspections, and approval of finished goods for shipment. This team member will be a key provider in assurance that manufacturing processes comply with applicable certification standards as well as work towards creation of a world-class manufacturing environment. Role Responsibilities: Acts as leader for FDA regulatory compliance, FDA and State inspections, and Safe Quality Foods Practitioner for the facility. Knowledge of federal and state food industry regulations including Food Safety Modernization Act Detailed knowledge of regulatory and quality system requirements - Hershey's Product Excellence Program, Food Safety (FSMA, HACCP), Good Manufacturing Process (GMP). Adherence to all applicable FDA health and OSHA safety regulations Completion of all required paperwork and forms in an accurate and timely manner Objective evaluation of products and processes Work closely with operations personnel to achieve company initiatives Timely review of records generated by operations team members for accuracy and validity Development and implementation effective records retention program Inspection of incoming raw materials Review of incoming material COA's Calibration of lab equipment Inspection of finished products prior to release to warehouse Identification of areas for improvement in the Food Safety and Quality Management System Performance of audits activities for verification to established policies, procedures, and work instructions Effective communication between the quality function and operations Flexibility in regard to work schedule as needed Performance of required environmental testing Management of special projects and performance of other duties as directed Inspection and participation in sanitation processes as necessary Oversee QA technicians Manage technician schedules Train new hired technicians in laboratory procedures and best practices Incident Management: leads troubleshooting, structured problem solving, management of product holds and facilitates root cause analysis and development of corrective and preventive actions. Other related activities as assigned Desired knowledge, skills, and abilities: Completion of college courses in a scientific discipline Ability to work independently with minimal supervision Basic understanding of mathematical principles and the ability to interpret numerical data HACCP certification or ability to achieve such certification Preventive Controls Qualified Individual Training Demonstrative ability to interact with operations personnel Ability to effectively operate test equipment Ability to be objective in data interpretation Ability to be objective in personal interactions Ability to focus on process and not people when seeking corrective action to operational challenges Work Environment & Physical Demands: Ability to lift 40 pounds repetitively Ability to bend, twist, and stand on your feet for an entire shift Exposed to food production environment and warehouse environment which may involve noise and fluctuating temperatures Minimum Education and Experience Requirements: Education - College degree in a scientific discipline. Experience - At least 1-3 years of experience in a quality assurance role in a manufacturing environment. #LI-TL1 #LI-Onsite