Administrative Support Specialist

Appalachian State University

$43,542-$46,643

United States, North Carolina, Boone

287 Rivers Street (Show on map)

Apr 15, 2025

Position Summary Information

Classification Title	Administrative Support Specialist-OSP
Working Title	Administrative Support Specialist
Location	Boone, NC
Job Category	6
Position Number	095211
Department	College of Fine and Applied Arts - 265000
Minimum Qualifications	Graduation from high school and one year of related office experience; or an equivalent combination of education and experience. Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions. Diplomas or degrees must be received from appropriately accredited institutions.
License/Certification Required
Essential Job Functions	The College of Fine and Applied Arts ( CFAA) at Appalachian State University implements a student-first and transdisciplinary approach to learning combined with a steadfast belief in the power of experiential learning. This pedagogy helps us create an interwoven network of scholars and practitioners collectively dedicated to addressing the salient issues that underpin our anchor mission. We illustrate this dedication by actively engaging with local communities in deep and meaningful ways. We seek a professional to serve as the Administrative Support Specialist and be the main point of contact for the Dean's Suite. Reporting to the Associate Deans, primary duties and responsibilities include: Managing spreadsheets Answering the phone and providing front-line customer service for internal and external stakeholders Ordering office supplies as p-card holder and conducting budget reconciliation Submitting work requests and managing travel requests for the Dean's office Overseeing the college's Chrome travel transactions and university purchasing guidelines and reviewing for budget code compliance Copying, billing, and filing as needed Completing records management of faculty files for college Supervising and mentoring student employees
Knowledge, Skills, & Abilities Required for this Position	The position requires an individual who can think critically, creatively, objectively, fairly and can do so in a confident and consistent manner Successful candidates will be organized, attentive to detail, thorough, reliable and dependable in their work Excellent written and communication skills are essential Working knowledge and ability to leverage various software to complete business needs (Google Suite, and Microsoft Office, AiM, Yo-Mart, Chrome River, and other systems typically used within the office)
Preferred Qualifications	Knowledge of matters pertaining to education and specifically higher education are beneficial
Type of Position	Permanent Full-Time
Staff/Non-Faculty	Staff/Non-Faculty
Appointment Type	1.0
Work Schedule/Hours	Monday - Friday, 8:00 - 5:00pm
Number of Hours Per Week	40
Number of Months Per Year	12
Mandatory Staff	No
Physical Demands of Position	To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Overall Competency Level	Advanced
Salary Grade Equivalency	GN08
Salary Range
Anticipated Hiring Range	$43,542-$46,643
Required Functional Competencies to Successfully Perform Job Duties.	Knowledge-Program: Understanding of services, policies and procedures related to administration typical of the Dean's office. Ability to demonstrate and apply this knowledge in the performance of office support tasks. Ability to explain and interpret information to clients/customers and staff. Ability to facilitate the flow of work, facilitate or direct the office support activities and coordinate work with staff. Ability to maintain internal and external contacts for work coordination. Information/Records Administration: Ability to compile, assimilate and organize both printed and electronic information. Ability to apply knowledge of data collection, storage, organization, manipulation and/or analysis of data. P-card holder and reconciliation, Dean's Office supply orders, and Chrome River travel. Communication-Verbal: This position serves as customer service lead for the College of Fine and Applied Arts Dean's Office. This position greets and serves all visitors as well as internal and external customers. Ability to speak clearly and concisely, actively listen, and articulate thoughts and ideas clearly and effectively in oral form to persons inside and outside of the organization.

Pay will be commensurate with applicant competencies, budget, equity and market considerations.

Posting Details Information

Posting Date	04/15/2025
Closing Date	05/11/2025
Competency Level Statement	Management will only consider applicants who meet the required competencies.
Special Instructions to Applicants	Please attach required documents: Cover Letter Resume List a minimum of 3 professional references in the application or attach a list of References with Contact Information
Search Chair Name	Chris Kleman
Search Chair Email	klemancp@appstate.edu
Applicant Pool Preference	External (Post on the Web)

Departmental Information

Quick Link	https://appstate.peopleadmin.com/postings/50507
Posting Number	201502861P