IT Senior Technical Analyst

Senior-level IT position implements and supports a broad range of facility-based IT equipment or software. May solicit input from project managers and stakeholders in developing business case documentation, features and requirements. Works with service providers to ensure their in-scope technical solutions are consistent with the enterprise's business strategy and architecture. May be responsible for overseeing small to medium scale projects including creating and monitoring the project plan. Works closely with business unit to review service provider problems, to analyze and validate the accuracy of information, and the feasibility of solutions. This role provides input into the in- scope technical architecture for sourcing projects. May be required to perform functional analysis, requirements gathering, ERP module configuration (including light programming skills in the appropriate language) and testing. Responsible for conducting prototypes, developing functional specifications, data mapping, function, mapping, setting of configuration tables, and setting of transactional/control tables. May lead, mentor or coordinate less experienced analysts and IT staff, participates in efforts to raise the level of practice for analysis. This is a senior professional-level IT position.

• Develop documents, maintains project features, requirements, use cases, change requests, review results, as well as project artifacts in accordance with organizational standards and processes.
• Facilitate working sessions used to elicit features and requirements.
• Acts as a lead liaison among stakeholders, project team, and leadership in order to understand the structure, policies, and operations of an organization; works in conjunction with team members and our architectural direction to recommend pathways that enable the organization to achieve its goals.
• Provides planning and time estimates for own assignments; assists less experienced technical analysts.
• Performs independent analysis activities; takes ownership of problems within the relevant discipline.
• Works on projects of moderate to high complexity that may involve one or more business partners, interfaces or systems.
• May assist and provide technical analysis training to team members. Provides leadership, mentoring and coaching.
• Maintains an awareness of relevant technology trends, innovations and analysis techniques in the industry; works toward certification in areas of expertise.
• Provides technical analysis leadership, mentoring, and coaching; defines technical analysis team training needs.
• Maintains a symbiotic relationship with the business analysts and business partners within the scope of project work.
• Promotes continuous improvement philosophy and methodology that results in a continuous improvement culture within Information Technology. May utilize a variety of Operating System principles and tools to facilitate effective solutions that improve process design in all areas of the business.

• Education and experience requirements can be satisfied through one of the following options:
  • High School Diploma and knowledge and capabilities typically acquired through at least 8 years of Information Technology related experience
  • Associate degree or industry-recognized certificate (i.e the completion of a core group of courses designated by the institution) in an information technology related discipline (other non-Information Technology degrees will be considered) and the knowledge and capabilities typically acquired through at least 6 years of Information Technology related experience
  • Bachelor's degree in an information technology-related discipline(other non-Information Technology degrees will be considered) and the knowledge and capabilities typically acquired through at least 4 years of Information Technology related experience

Preferred Qualifications

• Degree in anInformation Technology related field
• Preferred to have Certified Information Security Auditor (CISA) certification
• Preferred to have a good understanding of cyber security frameworks
• Preferred to have working experience with operational technology
• Must be able to clear NERC CIP background check

Other Requirements

• Communicates effectively, has the ability to influence and build relationships to foster a positive work environment, participates as a team member and leads teams with the ability to deal with people at all levels with good interpersonal skills.
• Ability to develop / coordinate cross-functional work groups and projects, yielding optimal outcomes.
• Proficient in facilitating working sessions to elicit Features and Requirements with relevant Stakeholders.
• Analytical and problemsolving skills consistent with the ability to identify key issues from a broad range of alternatives, and recommend optimal solutions for various situations.
• Initiates new ideas and approaches; challenges orthodox practices and approaches with reasonably sound alternatives.
• Broad understanding of analysis and IT industry, e.g emerging technologies, industry standards, support services, architectures systems design, and systems integration and solid knowledge of analysis and accepted IT processes and methodologies.
• Experience in developing well-defined use cases as appropriate to further deepen a common understanding across project team members and stakeholders.
• Broad understanding of analysis and IT industry, e.g emerging technologies, industry standards, support services, architectures systems design, and systems integration and solid knowledge of analysis and accepted IT processes and methodologies.
• Experience managing projects/leading teams.
• Competent in multitasking (i.e the ability to prioritize and manage multiple tasks, issues or projects that may include high visibility initiatives and require innovation, teamwork and planning).
• Flexibility and the ability to work with shifting priorities; embrace new/evolving responsibilities.
• Copes with multiple demands from superiors, and/or subordinate and peers in a positive and even-handed fashion; displays a calm demeanor under pressure.
• May be required to work on-call and off-hours support.

Incumbents may engage in all or some combination of the activities and accountabilities, and utilize a variety of the competencies cited in this description depending upon the organization and role to which they are assigned. This description is intended to describe the general nature and level of work performed by incumbents in this job. It is not intended as an all-inclusive list of accountabilities or responsibilities, nor is it intended to limit the rights of supervisors or management representatives to assign, direct and control the work of employees under their supervision.

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