Lending Servicing Specialist I

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Lending Servicing Specialist I is responsible for answering all incoming calls and directing to appropriate department associate(s) and providing basic support to the department.Lending Servicing Specialist I may perform light clerical duties. The position may be responsible for basic data input/customer information into the appropriate operating system, verification for accuracy to comply with departmental procedures and regulations, imaging/indexing and reviewing bank documents, researching account records, etc.

Essential Duties and Responsibilities

• Answers all incoming calls.

• Maintains proper documents and supplies for department associates.

• Inputs basic data/customer information in the core or appropriate system and verifies for accuracy to comply with departmental procedures and regulations.

• Reviews files for internal or regulatory exceptions.

• Scans and indexes documents into appropriate operating system.

• Provides support and training to both internal and external customers.

• Responsible for records administration.

• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.

• Performs other duties and responsibilities as assigned.

• Ability to review legal documents for specific key information to verify against loan terms.

• Recognize lien perfected documentation.

• Ability to follow process for proper release of lien when required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Skills

  • Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations

  • Ability to write simple correspondence

  • Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization

• Education and/or Experience

  • HS Diploma/GED or

  • 1-year applicable work experience

• Computer Skills

  • MS Office programs

• Certificates, Licenses, Registrations

• Other Qualifications (including physical requirements)

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.

Skills Training:

• Communication

• Customer Service

• Time Management

• Critical Thinking

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.