Loan Repayment Specialist

Please note that this position is contingent upon the successful award of a contract currently under bid.

Goldbelt Glacier is accelerating healthcare delivery and providing superior force health readiness across the military, federal, and civilian landscapes. Goldbelt Glacier is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas.

Summary:

The Loan Repayment Specialist is responsible for processing detailed research for, and execution of, automated systems actions required to confirm eligibility, recommend payment, and to suspend, reinstate, or terminate all incentives.

Essential Job Functions:

• Initiate and process termination of existing incentives (for example: for failure to maintain deployability and physical fitness, adverse personnel actions, unauthorized or voluntary transfer outside of contracted duty positions and units, missing transfer documentation, and missing incentives paperwork).
• Educate FTS staff at subordinate elements of the organization about the reasons for termination of incentives for their assigned personnel, in order to assist FTS staff in preventing unnecessary termination of incentives.
• Execute termination activities with due process, in order to give service members ample opportunity to respond to and to refute initiation of termination.
• Execute weekly/monthly tasks related to US mail operations, to include use of certified return receipt.
• Initiate and process requests for exception to policy (ETP).
• Initiate and process requests for closed year obligations.
• Maintain detailed logs of all termination, exception to policy, and closed year actions.
• Maintain familiarity with applicable US laws, DoD policies, Army and ARNG regulations, and NGB and state policies relevant to the processes outlined above.
• Confirm accuracy of data entered by FTS staff at subordinate elements of the organization, as well as presence of required supporting documentation in relevant systems.
• Enter remarks in the system for all actions taken, and also to record relevant information helpful to further processing (e.g., research completed, actions still required, results of important conversations).
• Search for and understand current status of a given incentives action, in order to help service members and FTS staff understand the process, and to track progress of the action for follow-up.
• Access, navigate, and utilize iPERMS, which is the database of record for Army personnel files, for tasks related to incentives processing.
• Verify existence, details, and accuracy of key individual personnel records, such as the DD Form 4, DA Form 4836, contract addendum, and DD Form 214.
• Download files from iPERMS, as appropriate, for upload into GIMS.
• Work with FTS staff at subordinate locations to secure missing or legible copies of documentation, as appropriate, in order to further process transactions in GIMS.
• Produce all correspondence (e.g., email, memoranda) and all deliverables to meet professional and technical standards.
• Respond to and effectively handle time-sensitive calls and emails as they are received.
• Track required actions through to completion, recording progress on a report.
• Operate an assigned GIS to input, store, retrieve and manipulate data in various programs, including but not limited to GIMS and iPERMS.
• Use various software programs to maintain database files and prepare reports.
• Work through the site supervisor, the COR, or the KO to resolve issues/conflicts, receive technical instructions, and ensure adequate performance of services.
• Provide positive feedback to the COR for improvements in processes in ESO that will facilitate improved success rate, customer service, or relationships with higher level processing teams at NGPEC and NGB.

Necessary Skills and Knowledge:

• Strong understanding of ARNG medical readiness policies and procedures.
• Proficiency in using MEDPROS, MODS, and other medical data systems.
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills.
• High degree of accuracy in documentation and reporting.
• Ability to conduct briefings and training sessions effectively.
• This role is ideal for a self-motivated individual who excels in both independent and team environments and is committed to ensuring the medical readiness of personnel.

Minimum Qualifications:

• High school diploma or its equivalent.
• Minimum 5 years of experience.
• Must be a US Citizen
• Active Secret Security Clearance.

Preferred Qualifications:

• Experience with utilizing Guard Incentives Management Systems (GIMS)
• Experience with utilizing Interactive Personnel Electronic Records Management System (iPERMS)
• Knowledgeable and experience using electronic media, including Microsoft Office software (Word, Excel, Power-Point, etc.)
• A high level of initiative and strong attention to detail is a must.
• Excellent communications skills, oral and written.
• Strong attention to detail.

Pay and Benefits
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.