Technical Client Success Manager

Company Overview:

Leading with our core values of Quality, Integrity, and Opportunity, MedInsight is one of the healthcare industry's most trusted solutions for healthcare intelligence. Our company purpose is to empower easy, data-driven decision-making on important healthcare questions. Through our products, education, and services, MedInsight is making an impact on healthcare by helping to drive better outcomes for patients while reducing waste. Over 300 leading healthcare organizations have come to rely on MedInsight analytic solutions for healthcare cost and care management.

MedInsight is a subsidiary of Milliman; a global, employee-owned consultancy providing actuarial consulting, retirement funding and healthcare financing, enterprise risk management and regulatory compliance, data analytics and business transformation as well as a range of other consulting and technology solutions.

Position Summary:

This position will serve as the primary liaison for clients, with a strong emphasis on driving client adoption and addressing client use cases. Client success managers will guide new clients through implementations and manage the client's support once transitioned to production. Our clients rely on the Client Success team to maximize the value of their MedInsight purchase through effective support and providing proactive solutions.

Client success managers must have a deep understanding of the healthcare industry and data warehousing concepts. The ability to review healthcare data, interpret results, and provide insight from analytic output is required to ensure success in this position. In order to meet our clients' needs a client success manager will need to be able to navigate our tools, including Databricks in Azure as well as the Milliman developed MedInsight portal solution.

Primary Responsibilities:

This position will serve as a direct contact for clients, answering day-to-day questions and managing the client's MedInsight environment including data refreshes, upgrades, and analytic insight. Our client success managers provide clients with the necessary support to best utilize their investment in MedInsight.

This position meets both analytic and management demands daily. Healthcare industry and data warehousing knowledge and skills are both required in this position.

The potential candidate will also work in conjunction with our resources in India to coordinate any support related tasks for their clients. This will mean communication with these offshore resources in a manner that will allow them to complete tasks and report back on the solutions. While all the legwork may not be completed in the US, communication with clients will be, so strong communication with clients, as well as our India staff is required for success.

Preferred Skills and Experience:

• Bachelor's degree in related field or equivalent work experience
• Minimum of 5 years of experience in data analytics
• Ability to work with clients on a range of topics including, software functionality, healthcare analytics and data questions
• Ability to understand client questions scope requirements into manageable tasks
• Ability to analyze data and turn analysis into client-facing deliverables that are informative and easy-to-use
• Excellent problem-solving skills and the ability to work independently and as part of a team
• Experience with Databricks and cloud platforms, particularly Microsoft Azure.
• Ensure data quality, integrity, and security across all data sources and platforms
• Prior exposure to healthcare payer, provider, or ACO data
• Prior exposure to EHR systems and clinical data
• Strong communication skills (written and verbal)
• Team player with excellent interpersonal skills
  
  

Additional Skills (Nice to Have):

• Strong understanding of big data technologies, including Spark and Delta Lake.
• Sales experience, sales mindset
• Exposure to Python and/or R

This position may also perform other related or unrelated duties as assigned by your supervisors, or as may be required to meet project team goals and objectives. Some limited travel may be required.

Location

This role can be located remotely within the US. The expected application deadline for this job is May 31, 2025.

Compensation

The salary range is $73,000 - $144,000, depending on relevant factors, but not limited to education, work experience, certifications, etc.

What Makes this a Great Opportunity?

• Join an innovative, high growth company with a solid industry track record
• Bring your expertise and ideas to directly impact and help build the next generation of MedInsight products and solutions
• Enjoy significant visibility in your work and be recognized for your wins
• Work for a company that values your wellbeing and professional growth, offering a flexible work environment, generous benefits package, and investment in the development of your career
  

Milliman Benefits:

We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include:

• Medical, Dental and Vision - Coverage for employees, dependents, and domestic partners.
• Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges.
• 401(k) Plan - Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program - Recognizing employee contributions.
• Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses.
• Paid Time Off (PTO) - Begins accruing on the first day of work.
  
  
  
  • Full-time employees accrue 15 days per year.
  • Employees working less than full-time accrue PTO on a prorated basis.
  
  
  
  
• Holidays - A minimum of 10 paid holidays per year.
• Family Building Benefits - Includes adoption and fertility assistance.
• Paid Parental Leave - Up to 12 weeks of paid leave for employees who meet eligibility criteria.
• Life Insurance & AD&D - 100% of premiums covered by Milliman.
• Short-Term and Long-Term Disability - Fully paid by Milliman.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.