Card Suite Onboarding Manager

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Job Description

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?

About the role:

A successful Card Fraud Onboarding Manager coordinates the activities of a group of Onboarding resources to onboard, maintain and support the Card Suite and SecurLOCK products. The manager is responsible for results, including costs, professional services, recurring revenue, delivery methods, AI/automation enhancements, and staffing. Provides guidance to team members within latitude of established company policies. Recommends changes to policies and establishes procedures that affect group. Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Follows processes and policies in selecting methods and techniques for obtaining solutions. Acts as advisor to team members in meeting schedules and/or resolving problems. Develops and administers onboarding processes, performance requirements, and has budget responsibilities. This is a full-time role and will be a hybrid onsite attendance in an FIS office location.

About the team: Card fraud is an ever-present threat in today's world. The selected candidate will be leading our Card Fraud team implementing best in class fraud solutions SecurLOCK and Card Suite.

What you will be doing:

In this role, you will be responsible for:

• Works with other members of Onboarding leadership team to establish division business strategies that align with corporate goals and objectives; effectively communicates strategies translating them into actionable items.
• Demonstrates leadership by establishing and articulating a clear vision of success and how goals and objectives will be achieved.
• Performs resource planning and allocation; supports direct reports in meeting conversion timelines and requirements.
• Manages a staff of multi-functional and technical professionals:
• Performance management: establishes clear performance goals that align with team, division, and corporate goals; communicates strengths/development needs; mentors and coaches team members; provides challenging assignments and opportunities for development; recognizes, rewards, and communicates individual accomplishments and contributions.
• Uses knowledge of FIS's conversion management principles and methodologies to identify, develop, and implement new processes, improve existing processes, and/or eliminate ineffective processes; holds teams accountable for compliance.
• Uses financial and qualitative information and tools to effectively establish and manage budget and revenue goals.
• Understands technical and functional concepts of FIS products including the interrelationships between products and technologies that support products.
• Interacts directly with clients at a senior/executive management level, managing problem escalation and providing sales support. Responsibilities

What you bring:

• Requires bedrock management skills including, strong organizational, team building, coaching and mentoring skills
• Ability to identify, address and resolve employee related issues
• Strong analytical, statistical and problem-solving skills
• Ability to utilize judgment in decision making process and decisions related to job tasks and meet tight deadlines
• Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner including presentations
• Ability to communicate effectively with all levels of management in an organized, professional manner
• Skill in productivity, planning and workload management
• Ability to design, document and implement process improvements Experience
• Required work hours: 40
• Weekends required: No
• Travel percentage for this role: Less than 5% if needed

Added Bonus if you have:

• Card Payments industry experience
• PMP certification, MS Project, Aha! (or other product management tools) experience
• Client relationship management skills

What we offer you:

A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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