Continuous Improvement Manager

Find Your Career With LiftOne

We're a family-owned company under our third generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed.

LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country's supply chain and enabling critical goods to be delivered to homes and businesses. We're a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last.

We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees.

Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with LiftOne.

Summary

LiftOne is a major supplier of material handling equipment and other industrial trucks with the headquarters in Charlotte, NC, and stores in NC, SC, GA, AL, and TN. We are seeking a Continuous Improvement Manager and "change agent" to help drive our CI implementation and training efforts. The CI Manager will head up our business transformation plan which utilizes lean tools to engage our team in waste elimination and is a key element of our strategy for improvement and growth. This position requires individuals with the ability to lead other change agents, learn and communicate highly technical information across the business, prioritize changing responsibilities and demands from the business, and facilitate the development and execution of complex projects.

Essential Functions

• Provide leadership and guidance for LiftOne's Lean transformation program
• Own and drive the LiftOne playbook including implementation of standard work, layered audits, process optimization, kaizen bursts, daily performance huddles, and VSM
• Drive the process for identifying, aggregating, and deploying best practices and improvement ideas across LiftOne's branch network; help build KPIs to track success
• Play a key role in the development of a Continuous Improvement culture to ensure customers realize LiftOne is truly committed to building value and a trusted partnership
• Provide necessary training for employees to support continuous improvement ideas that will be generated by all levels within the organization
• Coach and mentor a team of continuous improvement specialists to build a key talent pipeline into the organization
• Identify and prioritize continuous improvement projects and work with cross functional leaders to staff appropriately to drive impact across the business
• Provide direct facilitation for specific Lean events
• Provide direct consultation with the leadership teams and help establish the vision
• Develop a communication and management cadence that will promote CI/Lean successes
• Be a thought partner to service leaders in achieving customer experience goals and annual sales/profitability targets
• Travel: Up to 50% to LiftOne branches throughout Southeast
• Other duties as assigned.

Supervisory Responsibilities

This job has supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• Bachelor's degree in engineering or math preferred with a focus on analytics or industrial engineering
• Five-plus years of experience in teaching Lean and implementation of CI/Lean methodologies with a demonstrated success in building a continuous improvement culture and driving business impact.
• Excellent project management skills are necessary as we begin this journey. PMP certification a plus.
• Required Lean Knowledge: DMAIC; Standard Work; Kanban / Pull Systems; TPM; Kaizen; Problem Solving; 5S; Value Stream Mapping; Continuous Flow / Cell Design; Daily Huddles; Lean Management Systems
• Must demonstrate leadership skills and ability to influence and motivate others
• Can effectively present technical information to groups verbally and through written reports
• Must enjoy working in a fast-paced environment, bias for action, a passion for excellence and an ability to influence all levels of the organization.
• Demonstrated experience with equipment within a service focused operation is preferred

Computer Skills

• Microsoft Office (Word, Excel, Outlook and PowerPoint) proficiency required
• Experience with data analysis and reporting, including Excel and PowerBI preferred

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We're committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

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EEO/AA Employer. All qualified individuals - including minorities, females, veterans and individuals with disabilities - are encouraged to apply.