Senior Territory Manager (Ultrasound Field Service)

Probo Medical is a diagnostic imaging sales and service provider that delivers high-quality, affordable healthcare products and services to medical practices around the world. With locations that span across the US, Canada, the UK, and parts of Europe, we've made it our mission to increase access to healthcare services for patients worldwide. We believe that it starts with reducing healthcare costs and empowering medical professionals to make smarter decisions for their healthcare business. As employees of Probo Medical, we focus on building quality relationships with customers, by empowering our teams to solve problems together and creating long-lasting relationships with our customers. If you have a passion for healthcare and share our common goal to help increase patient access to affordable, high-quality products and services, we encourage you to apply!

Probo Medical LLC, the world's largest provider of multi-OEM ultrasound equipment, is seeking a Senior Territory Manager to join our team in the greater Rochester or Syracuse NY area. This role is a unique blend of field service expertise and customer-focused solution building, with the opportunity to drive revenue growth by offering our full portfolio of ultrasound services and products. The Senior Territory Manager will support accounts within a 3-4 hour geographical radius, ensuring clients receive exceptional service on their diagnostic ultrasound equipment while also identifying opportunities to meet their evolving needs with additional solutions.

Key Responsibilities

• Build strong, professional relationships with clients by providing on-site service, preventative maintenance, and technical support.
• Act as a trusted advisor, educating customers on Probo's offerings, including ultrasound service contracts, probe repair, system sales, rentals, training, and applications support.
• Troubleshoot and resolve service issues quickly and effectively, ensuring minimal downtime and maximum client satisfaction.
• Deliver and install ultrasound systems sold within the territory, ensuring proper setup, client training, and seamless integration.
• Consistently respond to service requests in a timely manner and complete field service reports for invoicing and compliance.
• Identify opportunities for growth by offering additional Probo solutions, helping customers expand or upgrade their ultrasound capabilities.
• Stay current on all manufacturers and models by studying manuals, attending trainings, and collaborating with peers.

Service & Sales Performance Metrics: Service Excellence

• Preventive maintenance completion (scheduled and unscheduled).
• First-time fix rate.
• Percentage of outstanding work orders.
• Field service visits per engineer per month.

Sales Contribution

• Meet or exceed quarterly revenue goals for PM and billable service.
• Achieve renewals on expiring maintenance contracts.
• Drive incremental sales of probes, probe repairs, and ultrasound systems.
• Generate contract sales by aligning customer needs with Probo's portfolio.

Required Education and Experience:

• High School Diploma/GED
• Knowledge of computers; PC competency to include utilization of Microsoft Office Suite products
• An established customer base is a plus.
• Be a self-starter.
• Creative problem solving.
• Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment.
• Ability to adapt to changing work requirements in a complex, fast-paced environment.
• Ability to effectively operate in a independent environment to achieve assigned goals and objectives
• Robust organization/communication skills to exceed customer expectations.
• Strong interpersonal skills to develop relationships and be prompt and courteous.

Preferred Education and Experience:

• Associate Degree in electronics (BSEE/BSEET/BSME/BSMET preferred) or 2 years' equivalent combination of education and experience.
• Experience with diagnostic Ultrasound equipment highly preferred, especially within a field service environment.
• An established customer base is a plus.

The anticipated hiring range is $60,000 - $100,000 base, plus commission. This range may vary and is based on several factors including, but not limited to, geographic location, work experience, education, certifications, etc.

TRAVEL REQUIREMENTS

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Monitor the typical field safety and environmental conditions within the designated facility and report deficient conditions if needed in accordance with the PROBO Safety Manual.

The physical and mental requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Ability to sit for long periods of time, working uninterrupted.