Program/Project Manager 4

The Customer Support Business Group (CSBG) focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

As a Program Manager in CSBG, you will play a pivotal role in leading programs to enhance the efficiency and effectiveness within our Direct Field Service (DFS) operations. This role involves analyzing current processes, identifying areas for improvement, and implementing strategies to enhance productivity, reduce costs, and optimize resource utilization.

• Work closely with regional operations teams to understand specific challenges and pain points
• Perform data analysis to evaluate current field service process effectiveness and identify inefficiencies and areas for improvement
• Develop data models to forecast and model strategic planning changes with cost and risk analysis
• Develop and implement labor strategies to enhance productivity and flexibility, while optimizing operational costs
• Lead programs aimed at improving data integrity and granularity, improving cost efficiency, engineer productivity, and workforce flexibility
• Collaborate with cross-functional teams including Finance, Regional Operations, Field Service, and IT to ensure alignment and manage program execution
• Prepare and present reports to senior management on the progress and impact of efficiency improvement initiatives
• Provide training and support to DFS personnel to ensure effective implementation of new processes and tools
• Monitor and report on key performance indicators (KPIs) related to labor efficiency, including utilization rates, internal costing, and outsourcing ratios

Minimum Qualifications:

• Minimum of 5+ years of experience in operations management, with a focus on efficiency improvements
• Bachelor's degree in Business, Operations Management, Data Science, or a related field
• Strong analytical skills and the ability to build and interpret complex data models
• Must have strong problem-solving skills
• Excellent verbal and written communication skills, including presentation skills
• Excellent interpersonal skills with the ability to collaborate effectively with cross-functional teams
• Proven track record of successfully leading and implementing process improvement initiatives

• Masters degree preferred
• Knowledge of the semiconductor industry and/or field service organization
• Experience working in a global organization with diverse teams

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

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