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Consumer Loan Servicing Specialist

TEKsystems
$23.32 / hr
life insurance, sick time, 401(k), retirement plan
United States, Colorado, Englewood
Apr 11, 2025
Description Client Job Description: -Responsible for processing all types of consumer loan servicing requests, ensuring completeness, accuracy, timeliness, and quality member service -Position will maintain existing member relationships, provide excellent member service and efficient operational activities -Ensure adherence to the agreed upon service level agreements (SLAs) between organization and partner credit unions -Process and support all types of consumer loan maintenance requests within established guidelines, policies, and procedures -Proactively strives to comply with all agreed upon SLAs -Maintain a thorough working knowledge of all partner credit union operational policies and guidelines, products, and services -Respond to all phone and email inquiries from internal credit union partners and external members timely, courteously, and professionally -Research and resolve any consumer loan servicing compliance issue ____________________________________________________________________ -Phone work within pay offs and some additional transitions through the merger (could be general servicing asks) -Paper pushing / administrative work Additional Skills & Qualifications MUST HAVE -3 years of customer service experience required -Proficient in Microsoft Office (Word, Excel, Outlook) preferred -Strong communication skills, both verbal and written -Strong customer service skills with a high attention to detail -Must be able to quickly adjust to shifting priorities and act with urgency -Strong analytical skills required with a high degree of accuracy -Aptitude to work independently as well as part of a team -Ability to problem solve and create out of the box solutions NICE TO HAVE -Knowledge of State and Federal laws pertaining to the consumer lending industry (i.e. ECOA, etc.) preferred Experience Level Expert Level Pay and Benefits The pay range for this position is $23.32 - $23.32/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Englewood,CO. Application Deadline This position is anticipated to close on Apr 16, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.