HVAC Customer Support Coordinator

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.Join our winning team and pave the way for a bright future.With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional well-being.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

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Here's what we have to offer

• Competitive pay.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).
• Company vehicle, tools, and equipment provided to complete all jobs.
• Scheduling and management support.

What you will do

We are seeking a detail-oriented HVAC Customer Resource Coordinator to join our team. Reporting directly to the HVAC Branch Service Manager, this role provides vital administrative and operational support to our service department.

How you will do it

Operations Support

• Coordinate with warehouse staff on inventory control, tools tracking, and materials management
• Oversee HVAC truck stock ordering and maintain fleet operations vehicle inventory
• Schedule and track semi-annual van inspections
• Process and manage RMAs, including documentation and parts return coordination
• Handle purchase orders and subcontractor agreements
• Perform vendor invoice reconciliation to ensure pricing alignment with contractual agreements
• Manage connected services tasks and reporting

Customer Service & Support

• Serve as primary point of contact for customer inquiries and issue resolution
• Investigate and resolve invoicing disputes
• Maintain accurate customer account information in NxGen
• Manage new customer and vendor onboarding
• Process material orders for Service Requests and update status for invoicing

Administrative Coordination

• Compile monthly safety reports
• Manage on-call scheduling and communications
• Coordinate organizational team meetings
• Provide backup dispatch support, including technician scheduling
• Assist with monthly billing activities
• Handle assigned projects as needed

What we look for

Required

• High school diploma or equivalent
• Strong organizational skills with exceptional attention to detail
• Proven ability to work independently
• Excellence in interpersonal communication with internal and external stakeholders
• Demonstrated capacity to manage multiple projects simultaneously
• Strategic prioritization skills with focus on business impact

Preferred

• Proficiency in Microsoft 365 applications, particularly Excel
• Understanding of basic project accounting and costing principles
• Demonstrated track record of 3+ years in service industry operations or administrative support roles

This onsite position offers an opportunity to play a crucial role in our HVAC service operations, requiring a blend of administrative expertise, customer service excellence, and operational support capabilities. The ideal candidate will be highly organized, adaptable, and committed to maintaining efficient service operations.

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

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