Patient Experience Representative I- Sports Medicine

Position Summary/ Department Summary:
The Patient Experience Representative provides support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Actively participates in and contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring in-depth knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital administrative operations.

Every athlete is unique. Therefore, treating a young athlete requires caring for the specific patient, not just their symptoms. With more than 45,000 patient visits to our division every year, we combine personalized care with innovative treatment for each child, adolescent, and young adult we treat.

Our Sports Medicine team consists of sports medicine physicians, orthopedic surgeons, physical therapists, podiatrists, athletic trainers, sports psychologists, dietitians, and many others who collaborate to care for every aspect of our patients and their healthcare recovery.

Key Responsibilities:
Patient Encounter Management:

• Provides positive and effective customer service that supports unit operations.
• Collaborates with referring providers and practices.
• Obtains required authorizations to compile patient and staff schedules.
• Schedules patients and supports the patient encounter

Check-In / Check-Out:

• Greets and directs patients, families, and visitors.
• Monitors daily schedule and coordinates flow with clinicians /supervisors.
• Reconciles payments and prepares deposits, provides record of transactions in Hospital systems
• Facilitates and directs communication with Financial Counseling.

Administrative:

• Maintains personal calendars for physician/supervisor(s).

Minimum Qualifications
Education:

• High School Diploma/ GED. Bachelor's degree preferred

Experience:

• No healthcare experience required - Basic customer service and computer skills.
• Makes use of customer service knowledge to assist patients and families in resolving problems.
• Conveys a positive demeanor when interacting with patients, families, and coworkers.
• Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations.
• Ability to work with diverse internal and external constituencies.
• Demonstrates the ability to pay attention to detail and accuracy.

Schedule: 40 hours a week - candidate would need availability to work between the hours of 6:30 a.m. - 7:00 p.m. (all 8 hour shifts). Please note that you would also need to be available to cover for the Saturday clinic (typically only 2x a month).
*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions*

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.