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Mobile iOS Technician | Full Time

Henry Ford Health System

2571 Product Dr (Show on map)
May 12, 2025
DESCRIPTION: The Henry Ford Health Mobile team supports over 13,500 iPhones and 2500 iPads. Mobile team members are responsible for deploying, troubleshooting, and rebuilding iOS devices. Knowledge of iOS is required and any Mobile Device Management services such as InTune or Airwatch is preferred. Mobile devices are throughout the Hospitals and Ambulatory sites so travel between the buildings for in-person support is necessary. Carrier knowledge such as Verizon, AT&T and T-Mobile as well as Android is a plus. This position has a mandatory weekly paid On-Call that rotates between team members. The Mobile team is looking for candidates with a great attitude, communication skills and a calm demeanor. EDUCATION AND EXPERIENCE: High School diploma or G.E.D. equivalent, required. Associates Degree in Computer Science or related technical field, or technical school completion certificate, desired. One (1) year minimum of technical or customer facing service experience, required. Good oral and written communication skills, required. One (1) year End user device experience, desired. One (1) year working in a HealthCare related field, desired. Knowledge of Windows Operating systems, Microsoft Office, MacOS, IOS and common application support, desired. CERTIFICATIONS/LICENSURES REQUIRED: Technical Certifications (A+ Certified, HP Certified, Microsoft), desired. ITIL Certified, desired. Additional Information Organization: Corporate Services Department: Client Services (EUD) Shift: Day Job Union Code: Not Applicable