Lead Specialist - Card Detection Analyst

Location:

Location: This is a hybrid role which will require one to come into the office 2-3 times per month

Hours: 2:30pm-11:00pm ET

About the Business: The Card Fraud Services team assists in reducing financial loss to the bank by detecting and preventing fraud. We execute using a proactive strategy of fraud detection, protecting both the bank and customer while providing shareholder value.

Purpose: Protect the bank against potential fraud loss through review of card transaction activity. Provide clients with appropriate, timely support and relevant information.

Essential Job Functions:

• Review ATM, Debit and Credit Card transactions for potential fraud.
• Verify transaction activity with client and take appropriate action.
• When applicable, status card as appropriate, initiate the fraud claim and reissue process
• Communicate dispute process and action taken to the client.
• Document relevant information in FDWC, CardGuard, Quest, CE Desktop, CUI
• Communicate trends to management and peers.
• Information share and recommend new processes as necessary.

Education Background:

High school diploma or equivalent.

Essential Skills/Knowledge:

• Knowledge of laws and regulations
• Strong written and verbal skills
• Knowledge of bank systems: FDWC, TS2/CardGuard, Hogan, CUI, Quest
• Workable understanding of bank processes and procedures pertaining to the ATM, Debit and Credit Card product.
• Ability to identify fraudulent activity and patterns
• Strong analytical skills
• Ability to excel in a self-paced production environment
• Team building, interpersonal, and relationship building skills

Preferred Experience:

Minimum 1 year fraud experience in a customer service environment

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $18.75-$24.52 per hour depending on location and job-related factors such as level of experience.

Please click here for a list of benefits for which this position is eligible.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.