Regional Aftermarket Specialist (Road Building and Minerals)

This individual will provide support to the parts and service departments on a regional level. They will coordinate activities and cooperate with all stores within the region to best serve the needs of the customer and employees.

$65000 - $90000 / year

Compensation & Benefits:

• Bonus potential
• Comprehensive benefits package
• Training and development, as well as opportunities to grow within the organization

Specific Duties Include:

• Demonstrate leadership in all aspects of the parts and service departments within the region.
• Lead and monitor regional Aftermarket strategic plans for parts and service departments and monitor to ensure achievement of established goals.
• Develop and maintain effective parts and service department processes to ensure internal and external customer satisfaction.
• Assist in creating annual parts and service department benchmarks and budgets for the region, in alignment with the financial and operational objectives.
• Assist Customer Service Advisors (CSA) and Product Specialists in growing and developing the Aftermarket business.
• Assist other locations with overall product knowledge and support for the product.
• Ensure excellent customer service by addressing concerns and maintaining a positive rapport with clients and manufacturing partners.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook
• Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

• Industry and/or aftermarket parts and service support experience
• Previous supervisory/management experience preferred
• Up to 50% travel expected
• Excellent customer service skills
• Strong oral and written communication skills
• Strong computer skills
• College degree or applicable experience preferred
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship